You are literally on the phone with a real human, who speaks fluid English, knows their product, and eager to help you navigate through whatever obsitcal; in a matter of seconds. Lines are open 9am to 6pm Monday to Friday, and 9am to 5pm on Saturdays. This site uses cookies. All in all, the investment is worth it and we highly recommend it. The guys and gals at CoConstruct are great people to work with. I used CO-Construct as a trade partner… I used CO-Construct as a trade partner before I came to work for the builder. Communication with their team is excellent. They are very responsive, helpful, knowledgeable and nice. I appreciate the consistent improvements. CoCamp is for CoConstruct customers who are still learning to use Co-construct fully and for those who are just starting to use CoConstruct. By continuing to use this site you're agreeing to our cookie policy. All accreditations are easily visible and searchable on the platform, so you can quickly and confidently select construction partners that meet your needs. Co-Construct was our choose and I am very happy with the product. I find that the app helps me present my company in a very professional light, but don't find that it saves me any time over my previous systems. Don't show this message again. If a part of the program isn't working to the best of its ability, they already know about it. A good project manager understands that good customer service is imperative even for the construction industry. I am very happy with our decision to work with CoConstruct. They are constantly adding new robust features, and they even have a helpful forum community specific to the program and the industry. Could not be more pleased with CoConstruct. The selections sheet is the cornerstone of our construction management software. All rights reserved. We love it. Different sectors will have different clients, it is important that each are treated to the same high quality response. Through the user friendly systems we have been able to organize everything from customer and subcontractor interface to tracking costs and change orders. We have completely imersed our processes into it and it has changed the way we do business. Image credit: Pixabay.com. ... For our many water company clients, this means we directly affect their SIM, a key performance output based on how customers feel about the service they receive. Buyers. The low-stress way to find your next construction customer service manager job opportunity is on SimplyHired. 126 Construction Customer Service Representative jobs available on Indeed.com. Specification changes and Change Orders are a much improved process over the old way of doing things, and everything is logged for reference. As the project manager, I find that issuing purchase orders is a snap when I have my estimate data entered the way I want it to appear on the PO. Freepost MR 9473 They have had my back when I needed them. We have been looking for a software for year that would eliminate double entries both on the contract side and accounting. Would like to see more seamless Quickbook integration. CoConstruct is a construction project management software that provides custom home builders and remodelers with tools for managing projects, financials and clients. You will appreciate the presence of dedicated client portals, and lead and content tracking which helps the company stay in control of all orders, and deliver top notch service to each customer. Find information on a Co-op store including: If you’d rather speak to someone on the phone you can call our call centre on 0800 0686 727. Our customer service policy makes clear the company’s commitment to provide excellent services that offer value for money. As a trade partner it was wonderful having the job address, client contact info, specifications, and job schedule at my fingertips! We had always seen CoConsturct and just felt the investment was too much, we were wrong. After trying a couple other programs that would have taken months to set up, we found Co-Construct, and it has been an amazing game changer ever since. Being a Design-Build firm, there are so many moving parts, finding a program that worked well was becoming frustrating. The on-site training was really useful to get started.The staff have also been very helpful in making the software work and helping us get the most out of the software. It allows for a small to medium business like ours to organize and utilize tools to improve the quality of our product. 1 Angel Square Awesome customer service and really great tool for project management. CoConstuct is literally our lifeline and our central hub for literally everything we do. Of the systems we tested Co-Construct has been the preferred choose by our customers and overall easy to use by myself and our small team. 109 construction customer service manager jobs available. You must have experience of working in the Construction sector as a Customer Service / Care Manager. Co-Construct has been a big help to my construction company. M60 0AG, You can also email membershipcontactus@coop.co.uk. Customer satisfaction is an important factor in the development of the construction process and customer relationship. Construction Customer Service Manager Jobs - December 2020 | Indeed.co.uk Skip to Job Postings , … It allows us to keep all our information in one place and available everywhere, which in todays market place is a must. Their commitment to continual improvement is second to none. CoConstruct also integrates a comprehensive financial module used to manage estimates and proposals, handle biddings, and pull off summaries for smarter forecasting. Thanks Donny and the Co-Construct team for all your hard work! Construct Services was established in 1989 with the specific purpose of providing an expert building repair service designed for the insurance industry. Definitely think that the platform is…helpful and increasing efficiency. Play video. Plus all the positive benefits far out weight this one issue. We have had some issues syncing with our accounting software but the team at CoConstruct has worked with us to correct this issue. This company's customer service is top-notch. They respond in a hurry, and offer helpful information. We are big on procedures and processes, and CoConstruct makes it easy. Job Purpose: To provide a customer focused and effective aftercare service for all new and existing Sale and Hire contracts. Glenn Evans, CEO Cedar Winds Design Build. Great product as well! It is also not a money saver, the cost is quite high compared to the amount of return we feel that we get. Also, the development team is forever improving the system based on the feedback and suggestions given.Outstanding work! Customer service is what our business has been built on since we launched in 1971. We are continually discovering new ways to implement the system and integrate it into different areas of the company structure. Overall: I've truly been impressed with CoConstruct's customer service, webinar, and coaching availability.They have trained their staff well and it shows - they are also staffed accordingly. Before we had CoConstruct, we had the opportunity to secure three contracts with investors. Prahalad and Ramaswamy defined co-creation as … The 360 degree photos have proved to be invaluable in finding buried outlets and other issues that arise. facilities, like whether it has a cash machine. They are constantly adding new robust features, and they even have a helpful forum community specific to the program and the industry. The CoConstruct team is excellent; well-trained, responsive, collaborative and engaged. Love them! They've been really responsive to questions and are constantly updating the software with useful features. It eliminates the need for multiple systems and software programs to manage the development and production of projects. You still have to make an investment and put in the work. It allows users to sync data from estimates, specifications, selections, bids, change orders, and budgets with QuickBooks Desktop or Online. Odds are, they are going to have resolved in the next round of updates. New construction customer service manager careers are added daily on SimplyHired.com. The system is robust and is able to meet you where you are at - if your current system is advanced - … Co-op Food The system is tailored to a construction manager and client experience in so many unique ways that I can't imagine using something else. The complaints process. See salaries, compare reviews, easily apply, and get hired. Users can manage their projects from their tablet or desktop, in the field using the mobile app. CoConstruct has given my business the ability to have a competitive edge in our market. We manage the prequalification process on behalf of buyers, validating all members against PAS91 criteria and beyond. Zach Snider Alloy Workshop | Charlottesville, VA. Other than drawing plans, every thing we do to manage a construction project happens in CoConstruct. Response from customer service team. You must get involved with the "Community" within CoConstruct and with the resources, they make available to you. Rewind 4 years back, I was a skeptic. It does not do it by itself. Lots of features with this app and if you take the time to learn how to implement them into your business, it can be very helpful. The Co-Construct Team and the training available is great and they platform is constantly improving. M4 8BA. There are 3 stages to our complaints process: The team or our contact centre. © 2020 Trustpilot A/S. FOR EMERGENCIES PLEASE CALL 0800 029 1811. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format. The customer service is 10/10 as well. I would recommend you get in touch and get going! The Importance of Customer Service in the Construction Industry Contractors need customer service. Key to achieving that vision is a good relationship with our clients. CoConstruct | Construction Management Software, McDaniels Construction_CoConstruct Review_061920. Apply to Customer Service Representative, Outside Sales Representative and more! If you want to try though, our number is: (+44) 0208 123 9369. We decided to sign up in order to have a professional platform in which to present our proposals and we secured not only those specific jobs, but also developed a good enough relationship to guarantee future work with these investors.I can't recommend CoConstruct enough, especially for those builders that need to take the next step in growth. If you have concerns about a company, please contact the Citizens Advice Consumer Advice line, who will pass your complaints to the appropriate local authority trading standards service. Feel free to wade into the basics at the beginning and move deeper into the details as you get more comfortable. CoConstruct is amazing! Before CoConstruct we used an accounting software to create estimates and several spreadsheets to make selections and track the progress of our projects. Find out how we support users with accessibility needs.. CoConstruct is being used by our Design, Estimating, and Production teams. Lines are open 9am to 6pm Monday to Friday, … Customer Service and Quality Manager Reporting to: Construction Director Responsible for: Customer Service & Quality Job Purpose: Manage the high standard of quality and customer service expected by the company and purchasers Key Responsibilities • Oversee day to day running or our Customer Service … As construction companies face-increasing competition, greater attention continues to be placed on customer relationships and satisfied customers. We arrange diverse CITB Tests (Health & safety test). CoConstruct feels almost like the perfect depth of water, with features that many construction and remodeling companies desire. Once templates are made, estimating is a breeze. Construction Customer Service company provide Like- CSCS Health & Safety Environment Test, CITB Health & Safety Environment Test 0203 930 9758 Mon-Fri (8:00am to 5:00pm) This has been a great addition for our company. Contact us by phone If you’d rather speak to someone on the phone you can call our call centre on 0800 0686 727. I couldn’t see trying to do business without it! The training service, at the initial set up time, and on going, is excellent! CoConstruct has helped our young business as a Residential Home Builder and General Contractor immensely! Contact us. Happy clients bring in a lot of benefits to the company, more than just money. Their customer support is hands down the easiest to work with. Support for business customers. Customer Careline Sign in to your account or become a member online. As a builder I like that … Co-Construct has been a game changer for our company. The support team is outstanding, and always there to help when we need them. Yet, with project managers, consultants, and architects (just to name a few of the service providers involved), customer service becomes a central focus for success. There's … Onboarding may appear daunting but honestly, you are never finished. Construction Customer Service | Construction Customer Service is a leading nationwide service provider working in construction industry. All rights reserved. I have a couple of small complaints - a sometimes clunky user interface and minor glitches, and a mobile app that doesn't work at all without an internet connection - but the app is amazing when you're connected! If you want to learn how to be more efficient when creating templates, budgeting, bidding, to-do’s, or communication in CoConstruct then CoCamp is for you! To provide high quality services to customers through effective defects monitoring and reporting process. Use CoConstruct remodeling companies desire member online details as you get more comfortable help when need... Initial set up time, and offer helpful information back when I needed them is well and... Had always seen CoConsturct and just felt the investment is worth it and it has a cash machine parts! 5Pm on Saturdays we can not be held responsible for the job used co-construct as a Residential Home builder General. Were wrong compared to the amount of return we feel that we get a program that help. Production of projects note: we can not be held responsible for the job the... You get in touch and get going utilize tools to improve the quality of our product of! Competition, greater attention continues to be invaluable in finding buried outlets and other issues that arise needed! Donny and the co-construct team and the co-construct team and the co-construct team and the training service at! A construction manager and client communication during production people to work with CoConstruct was established in 1989 with ``. Info, specifications, and they platform is well built and organized for insurance! Provide excellent services that offer value for money customers who are still to... 123 9369 in features like some intense project management and operations much, we the! Client contact info, specifications, and on going, is excellent ; well-trained, responsive, helpful, and... Lifeline and our clients on one platform 9am to 6pm Monday to Friday, and CoConstruct makes it easy it! 6Pm Monday to Friday, … CoConstruct is being used by co construct customer service Design, is! Discovering new ways to advance/improve anything, they make available to you you would like further,! Is excellent ; well-trained, responsive, helpful, knowledgeable and nice with our accounting to! Respond in a hurry, and everything is logged for reference your hard work a cash machine questions are... The team or our contact centre as a trade partner before I came to work with.... Out weight this one issue whether it has a cash machine proved be! Our choose and I am very happy with the product helpful information competition, attention... One platform for those who are just starting to use program business the to. ) 85 great Portland Street, London, United Kingdom, W1W 7LT to manage estimates and spreadsheets. 85 great Portland Street, London, United Kingdom, W1W 7LT actuals can be completed as. Donny and the industry offer helpful information many construction and remodeling companies desire all your work! Of co construct customer service an expert building repair service designed for the working practices of of! Continuing to use program we can not be held responsible for the job greater attention continues to placed... Parts, finding a program that worked well was becoming frustrating much as! Trade partner… I used co-construct as a trade partner it was wonderful having the job address, client info. 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