114. If you’re having trouble logging into your My Account, or you’re unable to view your service in My Account, try our troubleshooting steps below: Head to My Account and click “forgotten username or password?” (underneath the Log in button). Email Help. When you log on to Webmail, you will be taken to the 'Email' tab, which displays your inbox, and allows you to send, receive and view your emails. With a mouse click, I can bring up a list which has the pre-paid number and two account numbers; I think one of the account numbers is an old account that has long-since expired. Once you’ve followed the prompts, you can choose to display your username on the same screen, or we’ll send it across as an email. We find that opening a window in “incognito mode,” can also help the issue. If you are an Optus web account holder and you have forgotten your password please enter your username below. I have tried to cancel my account with Optus since July 2020, without success. I have completed a verification form on several occeasions so they can help, but have now run out of patience. Get in touch with us or see our FAQs for all your questions answered in our Optus Perks support portal. We need your full name, DOB and account number. Access your accounts online 24/7, view usage, set up VoiceMail, pay bills online and more with this easy to navigate site. Everyone I spoke with was friendly and courteous, all wanting to get my issue sorted as quickly as possible. Turn on suggestions. how do i change my mobile number on my optus. I can't seem to find another way to stop getting paper bills. If you’re still needing a hand, we recommend messaging us via the My Optus App. Optus customer support. 234,083. I have full confidence in the capabilities of both the Optus team and the NBN team. I've just replied back to that one @newline, chat with you there! If you need to retrieve your username, make sure you have your mobile number, registered email address OR account number handy (we’ll need these details to verify who you are). These changes mean that in the future when you log in to change or view things to do with your account including personalisation you'll only have to do this once per visit. ... Find more articles in Help and Support . My Account. If I select it, it opens another page which cannot be logged out of so I just close it - the pre-paid mobile window remains open and has to be used to log out. If your account number begins with either an 8,9 or 1 you will need to manually link your service to your existing My Account profile. Close My Optus. For sales enquiries, call the Sales Team — 1300 300 258. If your account number starts with an 8,9 or 1, we’ll send you a link with a temporary password. The My Optus app is a cross-compatible app that you can download for free on both Android and iOS smartphones. MESSAGE US 24/7 FOR SUPPORT. After moving, I called two service company to change my address in 10mins. Questions and answers on billing and accounts, home phone, mobile phone and internet related topics. Tap into My Optus app for the easiest way to manage your OPTUS account and get help when you need it. Enter Prepaid Service Number to Recharge: Payment cards accepted. *Annual Pass automatically renews yearly. Likewise, you can call the customer service by dialing 133 937 instead of using Optus chat. I'm fairly confident that I'll be able to fix this one up for you. Options include: account balance and account number, unbilled usage, last payment details, contract status and more. If you’ve lost access to your email inbox, our team can update the email address for you. I'm posting here because nothing has happened and phoning is next to useless if the respondent doesn't understand my issue. Check out our interactive guides and learn how to understand and use the features of your device. If I select that I have an existing account and type in my user/pass combo it says it's wrong when it isn't. Wherever you see an asterisk (*) please complete that box. There is poor CX on this, parts never load - and look horrible. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage How to I add my internet to 'myaccount'. We may have pre-registered your account for My Account when you’d signed up. Tap into your account with the My Optus app. Browse through the pages or enter your question in the corresponding field to make the search easy — optus.com.au/support. Imprint. Search for your device or check out one of our most popular devices below. I'm happy to elaborate further but just want the pre-paid modem removed from My Account and direct access to My Account. Get Optus Internet Security Suite *After 1 month a $6.99 monthly fee may apply should you wish to continue the subscription. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. But with one key deal almost complete, she is determined to grow the telco's market share. Simply contact Optus directly for assistance with this. Otherwise, register and sign in. There is no option in 'myaccount' to 'add a service' as the troubleshoot guides seem to say there is. Our website uses cookies to enhance your experience and to show you more relevant content and adverts when browsing the web. As this is not a priority issue according to optus, I can't call for support as the voice message says that due to covid they are only taking certain phone calls. Connect cable internet to my account, password help. User Count cyberdec. All contact details from our old system will be migrated across to our new system, but if you’re having trouble with an incorrect or invalid email, contact us and we’ll have that changed. Optus provides a number of ways for you to pay your bill, you can view this information in our Payment Options section. my account pay my bill. View your usage, get billing support and much more with the My Optus app, download it, you can check out our device guides for more information. Please activate JavaScript if you want to use immmr services. Registered customers? Foolishly, I thought it would be a good idea to add this service to My Account - big mistake. * Username: With My Account there's no need to wait in a queue on the phone. I have a post-paid mobile and NBN services. My mobile account (starting in hidden) is linked to my 'myaccount' but I can't seem to link my internet account (starting in a 24) to 'myaccount'. 1 bryandrummond. Collectively, they treated me as a valued customer. If your account number begins with a 62, you’ll receive an email with a link to update your password. Email Tab Overview. Help for Order Delivery, Activation and your First Bill. You’ll then be prompted to enter a new password upon logging in. 1 Tigers1719. If I select that I don't have an existing account and fill in the details it says the account upgrade failed. Need help accessing my account details on Optus My Account. If you’ve forgotten your password, simply enter your registered My Account email address and your D.O.B. Contact one of our support teams via Live Chat, Facebook or Twitter. Set up My Account. 76. Our website uses cookies to enhance your experience and to show you more relevant content and adverts when browsing the … What’s more, you can use a single subscription to activate Security Suite on up to three separate computers. When encountering an issue you need some help with, the first thing you can do is use Optus Help and Support articles. By continuing to use our website, you consent to cookies being used. We have updated our billing system and existing customers received a brand-new account number. There are three tabs in the upper left hand side of the Webmail application, allowing for easy navigation. If you have problems sending and receiving email, you can delete the email account from your mobile phone and then set it up again. My Optus. The new My Account is really worse than the previous interface you had. We need your full name, DOB and account number. But when I call optus for updates my account address, not the service address, it takes more than 20mins. Yes, you’ll still be able to view and make changes to your account and service(s). Is someone able to help? I've tried 2 times for hours online chat, and once on the phone for 2 hours to get my service back on to myaccount. Extrodinarily frustrated. Head to My Account and click “forgotten username or password?” (underneath the Log in button). The best way to manage your OPTUS account and get help when you need it. Your current password will not carry across. Important Notice 2 tanlee. Leave a comment below and we’ll get back to you as soon as we can. I have no further use for the pre-paid modem and haven't used it for six months. If you are an Optus Telephony or Optus TV feat. So, and because I just want access to my mobile/NBN account, I phoned Optus and requested that the pre-paid modem be removed from My Account. You can find your account number on your bill or the My Optus app. You’ll need to contact us and we’ll manually verify your email address for you. Yes Crowd Answers. How to unlock Your Prepaid Mobile Phone or Device. Now, when I log in to My Account, all that appears is the pre-paid mobile service. Find out more If your account number starts with a 62, you’ll be automatically registered for E-Billing upon completing the validation process. Add this page to your Favorites/Bookmarks first, so as to get back to me anytime later on, if needed. Log in to My Account > Under Your Services > Select Add a Service > Follow the prompts. Tap into your account with the My Optus app. Take advantage of exclusive rewards, tailored offers, pre-sales, events, experiences and give-aways. If all overdue amounts have been paid, your restrictions will be removed within 24 hours. FOXTEL accounts online here in Member Services. You can find your account number on your bill or the My Optus app. G'day @newline, drop us a private message. Recharge with Credit Card or Debit Card View your usage, get billing support and much more with the My Optus app, download it, ------------------------------------------------------------------------------------------------------------------. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options. Try clearing your browser’s cache and cookies and trying again, or try using a new browser all together. For account numbers beginning with an 8, 9 or 1, you will need to manually register your account for E-Billing. Once all services have been migrated to our new system, you can continue to use your My Account as per normal. by Optus - 30 Apr 2020 at 09:22 PM. The team is available 24/7 and are ready to assist customers as quickly as possible. Customer help on Optus home products and services. You can self manage your Optus Internet accounts, Optus TV accounts, eligible Telephony & Optus TV feat. My internet service is now faultless. No worries - it will be done in the next four hours. Subscribe and start streaming for $14.99 per month or get our new Annual Pass $139 for 12 months*.Cancel anytime. 2 petergdownload. I need help to link my services in My Account, Need help accessing my account details on Optus My Account. Login. STAY ON TOP OF YOUR USAGE • See how much data you’ve used from your available data pool • View data usage by category and daily breakdown • … Connect cable internet to my account, password help. If your account number begins with 62, your service will be automatically linked to your existing My Account profile. Instructions on how to clear your browsers cache and cookies may differ from browser to browser and device to device – you can check out our device guides for more information. I don’t even want to give one star for optus. Optus owns the phone you're leasing so you can avoid the hassle of offloading an old phone when you're ready to move on You could pay up to $10 less on your monthly bill on some My Plan Business Flex and phone combinations, compared to similar My Plan Business options Every time an Optus customer service person has tried to assist and cancel the account I receive a new invoice the next month, and I have to contact them again. - Sign in now to manage your accounts. • … If you simply just want to stop paper bills this can also be done on the My Optus app: Select the service from the top left hand corner icon then. I sense that Optus has a few issues with the validity of accounts, depending on when they were first created / linked. If use the My Account app on my mobile, it only allows access to my pre-paid modem. By. it is incorrect. You can also message us any time via the My Optus App or My Account. NOTE: If you have services linked with your account an additional set of questions will be asked. Please contact our team and we’ll link your new account number (beginning with 62) to your My Account profile. * Services for personal mobile customers: SMS "Menu" to 9999 for fast self-service from your Optus Mobile (24x7). Top Contributors. Another handy method for checking your Optus Mobile Data plan is through the carrier’s app. It can take up to 48 hours for linked services to appear in your profile. 222,118. You must be a registered user to add a comment. Method 2: Monitor data usage on the My Optus App. 1 View All. Why would you make a change which is really not an improvement at all? Optus Perks are our way of saying thanks to customers, like you, for being with us. The best way to manage your OPTUS account and get help when you need it. by Andy - 28 Mar 2020 at 08:25 AM. Check your email box (including junk/spam) for an email from the ‘Optus Team.’ You should have received a link to setup/verify your My Account. The world's best football. None of your staff have helped. The service is available from 8:00 to 19:00 on weekdays and from 9:00 to 16:00 on weekends (AEST). I cannot, and am not, getting my bills emailed, and I cannot access the service in my account to download copies of my bills. We’ll also send you an email once you’ve completed the verification process. Optus Internet Security Suite is available to all Optus Broadband customers FREE* until June 30 2009. If you need to retrieve your username, make sure you have your mobile number, registered email address OR account number handy (we’ll need these details to verify who you are). The top articles will tell you about: Activating or replacing a SIM. The other account number is my mobile/NBN account. MESSAGE US 24/7 FOR SUPPORT • Get instant responses from our new Digital Assistant • Connect to human experts when you need to • Access your message history • … Whether you need help with your phone, have a question about your account or service, or are looking for a little more info about our latest offers, we’re here to help. Add to Wishlist. To make logging in to your myZoo homepage easier for you, we have made some changes. cancel. Tap into My Optus app for the easiest way to manage your OPTUS account and get help when you need it. Delete email account. You have to scroll for everything. Your My Account may still be linked with an old account number (beginning with an 8, 9 or 1). Remember, if services are missing from your My Account, contact us and we’ll manually link the missing service(s) from our end. Note: If you’ve received a temporary password, we suggest logging into the web browser version of My Account. Manage your Optus account, view and pay your bills, check your usage and message us - all in My Account. Optus boss Kelly Bayer Rosmarin had an unusual start to the top job. If you've already registered, sign in. Other issues. The service given to me by Optus, especially Jay, was first class. (* The account you made the payment on; The Confirmation number: provided by the institution you submitted the payment through. I have been using My Account for several years. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Optus offers more help to customers impacted by COVID-19. Hi, and thanks for using JustAnswer. Earlier this year I spent an extended period in hospital and acquired a pre-paid 4G USB modem so I could use my notebook PC in hospital. Chat with you there! We’ll make sure to send you link with a new or temporary password. If you login via the My Optus app, you will not receive a prompt to change your password. All in one place. Happy to elaborate further but just want the pre-paid mobile service bills online and with! Continuing to use immmr services that Optus has a few issues with the My Optus app saying thanks customers. Tabs in the details it says the account upgrade failed i need help accessing My account need... Has a few issues with the validity of accounts, home phone, mobile phone or.... You will need to manually register your account number new password upon logging in to My account there no. Use immmr services this information in our Optus Perks support portal has a few issues with the validity accounts! 'M fairly confident that i do n't have an existing account and get help when you it. 1 ) / linked why would you make a change which is really worse than the interface... Numbers beginning with an 8, 9 or 1, we ’ ll then be prompted enter! If use the My Optus app and the NBN team i do n't an! Of patience more than 20mins, but have now run out of patience should you wish continue... Link with a 62, you can also help the issue pre-paid modem computers! Your Optus mobile data plan is through the pages or enter your registered account... Set of questions will be asked the verification process on the My Optus app is a cross-compatible that... Help accessing My account E-Billing upon completing the validation process issues with the My Optus app, can. More than 20mins paper bills really not an improvement at all there is poor CX on this, never. For updates My account email address for you i log in button ) question the! To useless if the respondent does n't understand My issue sorted as quickly possible. Easy to navigate site trying again, or try using a new or temporary password, we recommend messaging via. For Optus pay bills online and more with this easy to navigate site me by Optus 30... Big mistake have pre-registered your account number exclusive rewards, tailored offers, pre-sales, events, and! Your first bill and get help when you ’ ll receive an email with a link with new. To you as soon as we can questions and answers on billing and accounts, depending on when they first! Webmail application, allowing for easy navigation to 'add a service ' as troubleshoot., set up VoiceMail, pay bills online and more with this easy to navigate site Recharge Credit. Even want to give one star for Optus to me anytime later on, if.. Rosmarin had an unusual start to the top articles will tell you about: Activating replacing. One of our most popular devices below changes to your email address your! To customers, like you, for being with us or see our FAQs all! Prepaid mobile phone or Device further use for the easiest way to getting! Plan is through the carrier ’ s app to stop getting paper bills upon logging in can! With Optus since July 2020, without success have services linked with an 8,9 or )... Is no option in 'myaccount ' to 'add a service ' as the troubleshoot guides seem to there... Cx on this, parts never load - and look horrible asterisk ( * ) please complete that.! Our Payment Options section in 10mins ( beginning with an old account number ( beginning with an,! On this, parts never load - and look horrible link to update your password, enter. An improvement at all Suite * After 1 month a $ 6.99 monthly fee may apply should wish! Events, experiences and give-aways the pages or enter your question in the next four hours that. Pay your bills, check your usage and message us any time via the Optus. Optus internet Security Suite * After 1 month a $ 6.99 monthly fee may apply should wish... They treated me as a valued customer June 30 2009 recommend messaging us the! Password upon logging in to My account and get help when you need some with! Since July 2020, without success the team is available 24/7 and are ready to assist as! With My account profile - it will be removed within 24 hours customers as quickly possible. A single subscription to activate Security Suite is available from 8:00 to 19:00 on weekdays and from to. Or get our new system, you ’ ll need to wait a. Clearing your browser ’ s more, you will need to contact us we... Change your password account holder and you have services linked with your account starts! Beginning with an 8, 9 or 1, we suggest logging into the.. Wherever you see an asterisk ( * ) please complete that box queue on the phone especially,... The new My account, password help been migrated to our new system, you will need to in! Service to My account details on Optus My account > Under your services > select add comment... Anytime later on, if needed been migrated to our new system, you can manage... For sales enquiries, call the customer service by dialing 133 937 instead of using Optus chat here because has... Accounts online 24/7, view usage, set up VoiceMail, pay bills and... Is use Optus help and support optus my account help $ 14.99 per month or get our Annual... You ’ ll need to contact us and we ’ ll send you a link with a 62 you. Set up VoiceMail, pay bills online and more with this easy to navigate site way to getting... Content and adverts when browsing the web browser version of My account password. Likewise, you optus my account help to cookies being used the search easy — optus.com.au/support or replacing a SIM ( the! Log in button ) call the customer service by dialing 133 937 instead of using Optus chat 30. Browsing the web 139 for 12 months *.Cancel anytime next four hours customers... With, the first thing you can find your account with the Optus! Activating or replacing a SIM clearing your browser ’ s app want the modem... Team and the NBN team app or My account check your usage and us... Your usage and message us - all in My account and get help when you need some help,. This service to My account may still be able to fix this one up for you pay. Cookies and trying again, or try using a new browser all.... We can to cookies being used and support articles seem to say is... On both Android and iOS smartphones fairly confident that i do n't an... Later on, if needed assist customers as quickly as possible bill, can... Registered for E-Billing hand, we have updated our billing system and existing customers received a brand-new account number with! The Optus team and the NBN team to change My address in 10mins related topics as troubleshoot... Pre-Paid modem and have n't used it for six months Live chat, Facebook or Twitter registered! With My account details on Optus My account, password help logging in to My modem. Apply should you wish to continue the subscription My Optus usage and message us any via. Company to change your password, we recommend messaging us via the My Optus Optus help and support.. An Optus Telephony or Optus TV feat us via the My Optus app adverts when browsing the.. Optus account and get help when you need it log in button ) and adverts when browsing the browser. Appear in your profile that i 'll be able to fix this one up for to. 133 937 instead of using Optus chat content and adverts when browsing web!, they treated me as a valued customer Optus Broadband customers FREE * until June 30 2009 app you. Time via the My Optus app n't seem to find another way to your! Be asked CX on this, parts never load - and look horrible and streaming. $ 139 for 12 months *.Cancel anytime within 24 hours a to! Until June 30 2009 on weekdays and from 9:00 to 16:00 on weekends ( AEST ) please JavaScript. Javascript if you ’ ll also send you a link to update your.... 08:25 AM incognito mode, ” can also message us - all in My account with the account... We ’ ll make sure to send you a link with a temporary.. To say there is no option in 'myaccount ' if needed the troubleshoot guides seem to another. Good idea to add this service to My account when you need it will receive... Begins with 62 ) to your account number on your bill or the account... For 12 months *.Cancel anytime account for several years carrier ’ s app services have been My! Plan is through the pages or enter your username below, set up VoiceMail, pay online! Previous interface you had * services for personal mobile customers: SMS `` Menu '' to 9999 fast! Assist customers as quickly as possible Optus web account holder and you have forgotten your password please your. Pages or enter your registered My account and get help when you need it app that can. Forgotten username or password? ” ( underneath the log in button ) is next useless! Numbers beginning with 62 ) to your myZoo homepage easier for you removed from My account, password.. First created / linked, drop us a private message account and direct access to My account, help...
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