Ryanair asked to complete a Customer Verification Form which wanted a copy of Passport page, copy of original booking and a utility bill with address on. Ryanair has told those affected that they have the option to request a refund, rebook or re-route their journey, but customers say they are being sent credit notes despite applying for money back. Ryanair airline has told customers that anyone who has requested a cash refund will be put in a queue until the pandemic has stopped. passport or driving license; Proof of address e.g. The airline adds: “At Ryanair, customer service teams have been working full-time to process refund applications as quickly as possible during the COVID-19 crisis.” Related articles What can I do to solve this issue? I am trying to get a refund for my ryanair flight ticket, which was cancelled, but in the refund form it keeps telling me my reservation number is invalid. household bill Loading... Unsubscribe from max giaco? Can I have response to my DM. Your right to a refund stands even if only your outbound journey is affected and you choose not to continue your trip. Clicked to bring me into the form. There's a chance that they'll convert it to a monetary refund. Cancel Unsubscribe. Submit the form and the refund will be processed and sent directly from Ryanair to the customer. And @melsallada posted: "I'm getting increasingly frustrated with the hoops I'm having to jump through to get a refund for my cancelled @Ryanair flight. Download the customer verification form and provide customer information. Ryanair Refund doesn't works max giaco. @catherine_hague @Ryanair PLEASE respond I need help with a refund form it’s not working online and my flight has been cancelled please reply please 2020-12-24 12:27:11 @eok56 @Judiky @Ryanair @samandrewmorgan @RyanairPress Flight cancelled so they have no choice now. You can apply for a Ryanair flight refund via this form. Refund button wouldn't work. Got on to them on Twitter and they sent me a different form on 11 March which I returned straight away. After 2,000 axed flights, the shambles at Ryanair may not be over yet. I have exactly the same problems. Ryanair cancelled flight on 14th April. Customers wanting a full refund will be put in a queue until the pandemic passes. @Ryanair I would like to cancel flights online and get a full refund but it is not giving me the option to do so on you website. You've not responded to my email. Answer 1 of 1,104: Hello everyone. states. If he wanted a refund, Ryanair told him, he must reapply, and the request would be placed in a queue "until the Covid-19 emergency has passed" - which suggests a very open-ended deadline. What does Paypal say about this? However, if you contacted us earlier and we already promised to convert your voucher to the monetary refund, please wait. They also told me that the refund would be for the full balance. Sadly my flight has not been cancelled for Thursday despite the FCO advising all but essential travel and that Spain is, now closing its borders.. Ryanair promised passengers they would get their money back within 20 working days. ... Universal Credit and Working Tax Credits cut by over £1,000 for millions of people. Ryanair has said it is dealing with 10,000 times its usual volume of flight cancellations and that it is giving customers who cancel flights "all of the options set out under EU regulations". my flight was cancelled too on march 2020 and I payed for the tickets on January 2020; now I would like my money back but Ryanair is not responding at any request. Ryanair has made it difficult (if not impossible) for customers to claim refunds by introducing several hurdles, Which? A forum thread on MoneySavingExpert entitled “Trouble getting the Ryanair ‘get refund’ button to work” posted today has so far had 169 replies. Ryanair has recommended customers use a refund voucher which are 'readily available.' I think Ryanair are leaving cancellations as long as possible hoping people will change them instead. EU261 Disruption Compensation and Expense Claim Form ... * Compensation claims will not be accepted for delays less than 3 hours (on arrival). EU and UK airlines, like Ryanair, are legally required to issue refunds within seven days of a cancellation, but just 5% of the Ryanair customers we surveyed reported receiving their money in this time. You've not responded to my email. @catherine_hague @Ryanair PLEASE respond I need help with a refund form it’s not working online and my flight has been cancelled please reply please 2020-12-24 12:27:11 @eok56 @Judiky @Ryanair @samandrewmorgan @RyanairPress Flight cancelled so they have no choice now. You can try to get a refund even if we've already sent you a Ryanair voucher. Typical Ryanair! You are required to fill out a Customer Verification Form online and attach the following documents: Copy of your ID and signature e.g. The budget airline faces having to cancel departures in November as its staffing crisis rumbles on. @Ryanair but is there a refund queue as now you are emailing that we will not get refund until after voucher expires which is 12 months! That wouldn't accept my booking reference. I don't want to change my flight to another date as that may not be covered by insurance.. At the end of March Ryanair promised us that our request for a full refund would be processed within 20 working days, with the money paid up to … Now I would like to know, is it worth to apply for a claim? — TrayWay (@TrayOnline4) April 9, 2020 Michael O’Leary is a thief. I've emailed [email protected] but it just replies with an automated message giving you some more links that don't work. Rights to a refund as Ryanair cancels all Italy flights due to coronavirus. EASYJET took 2 minutes to confirm the refund. We're working on it and will forward you the money when we receive it from Ryanair. A Ryanair spokesperson said: "For any cancelled flight, Ryanair is giving customers all of the options set out under EU regulations, including free moves and refunds in the form of cash or vouchers. In contrast, 39% of British Airways customers and 29% of Jet2 customers surveyed had received a refund within seven days. Has anyone else had the same problem? Passengers have been … Applied for refund on 28th April and printed off a copy of the Refund Application Form. Original holiday was booked with Loveholidays. Has anyone got a refund for Ryanair cancelled flight? Ryanair have introduced a new policy for customers who are seeking a refund, but have not booked with Ryanair.com or via the Ryanair app. Looks like none of their refund pages are working. Can I … Not recognising the booking reference or just getting stuck on the first page. Due to fly 6th May. Nonetheless I decided to click refund and fight for the balance after. @Ryanair can I speak to a human about getting a refund for my cancelled flight? RYANAIR passengers are reporting problems with the process of refunds or compensation for cancelled flights, saying information supplied by the airline is incorrect and calls are going unanswered. Can you help me out? May 6, 2020 10:37 AM Ryanair added on its website: "At Ryanair, customer service teams have been working full-time to process refund applications as quickly as possible during the Covid-19 crisis. Canceling flights and then refusing refunds is illegal. Ryanair customers waiting on a refund have been receiving an email attaching vouchers instead which says: “Please note that as our customer care … Verification form online and attach the following documents: Copy of your ID and signature.! 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