We will wait and see. 3MBPS!!! Though I didn’t act like I won the lottery, I just plainly said said thank you for your offer and I should be able to pull that off. I have been with comcast for over 25 years so I think I deserve it(makes me feel good and why can’t I feel good!!) How much did you save and how did you get it? I used this script and was surprised at how easy the call went. The crazy situation now is that I got a better deal by actually cancelling my service and then signing up for new service than they were willing to give me as a “loyal” customer. I too am a victim of the all of the sudden expiring promotional pricing and my bill going up almost every month! It was very frustrating because the lady had an accent I could barely understand, but did figure out she was unable to help me. BS! I pointed out that comcast would lose more money if I changed from digital preferred than they would if they gave me the $10 loyalty discount. I qualify for a special rate of $199/month Bundle because my current bundle alone coast $189. Retention is an area of opportunity for Comcast NBCUniversal. Mine was supposed to be 179$ it’s 243$ I’m living off 700 a month! or what bundle or package you have. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Consumers have sometimes noted that they've received inconsistent service from customer service representatives, with representatives making promises that aren't kept by the company. Right now, you can NOT change (lower) services using the online chat. for both TV and Internet, for a savings of $56.70, after that my bill will go up $20. Also helps if you always pay your bill on time. All of a sudden appear the $79.99’s and $89.99’s which is what you want.) The first guy was a complete jerk and even when I asked, “there’s no way for you to get me anything to try and keep me as a customer? I had HBO & Showtime plus Blast. Page 11 features a retention matrix, with steps to follow before making a retention offer and while making that offer. I originally got the plan at a new customer rate after having Cable TV and Internet only. It may sound cliche, but treat others as you would want to be treated and you will get better results. I just did. Also I’d like to note that I called the 1-800-XFINITY number first to ask for other options and I got nothing. Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? If you are unemployed, call comcast to reduce your bill. I will be sure to pass your advice on to my 86 year old, blind mother-in-law who is paying an outrageous amount for her cable television. I contacted the retention area and through your strategies, they renegotiated my 2 year contract on the same package and saved me $60 a month. I have no HD or DVR service and no premium channels, yet being charged a premium price for things I am not using. In my case, I chose the top plan among the Charter Spectrum Internet Plans at www. I have been waiting for over 20 minutes and then the rep sent me to Direct TV?!? Speaking as someone with exclusive knowledge of the inner workings of Comcast’s front line, I want to reinforce that this article contains the best strategy to reduce the bill. I said that I do not wish to downgrade services but to simply lower my bill. Is anyone else having this issue or heard of something like this? Also at the bottom I will vent – so read at your own risk. Six minutes later he was back, discounted my monthly fee $55/month and gave me 3 free months of DVR. I called and immediately went to cancellation. She gave me 3 options, all of which provided me with the same service (220+ channels and 150 mbps internet)I was receiving already. When customers discontinue their service, they will need to return or mail their equipment to a Comcast office. but – It’s all I need, at almost twice the speed and below half the price. Thank you for this. I just followed your instructions to the letter. So I found a deal 220+ channels, starz for free, 150 internet, for 114.99 plus equipment charges of course, now make sure you add this up your self online before in stores because they might have a higher priced then you did because they did me but I showed them and they corrected their end and it came out to 165.00 a month. Don’t need any sports stations. Is that not something you can do? price of $89 +$10 modem + taxes = $109 roughly. Well I called right back to speak with a diff rep. and as I was oringaly told I was getting the self install no matter what the piece of sharp edged iceburg arguded with me about, I was also given a small but adaquit xtra discount for the hassle. Double internet speed, HD Digital Preferred w/ HBO, STARZ, Stream Pics + the new cable boxes (most current). You, obviously, are inept in technology and beyond stupid. Since I got such a low price for so long I figure it all averages out. Anyway, support said they’d try to get another appointment closer to yesterday. How will that change things? I’ve been a Comcast customer for as long as they have been the provider in my area. How? could do. He said they didn’t want to lose me as a customer and that he wanted me to reach out to the Loyalty Team to see if they could offer me a better price. I will try another CS soon, as one will say something different from another. It worked today 5/3/2018 for me. But it’s a big drop in our bill, and I don’t think we will miss the channels too much. Liars. He asked a few questions about my viewing and Internet habits then said he could drop my plan by $50 a month and keep the same services I have now for the next 2 years. So currently I have Comcast Blast 105, and Uverse TV. I am going to FIOS. Ordered Hulu Plus (which unfortunately only carries a few shows I watch). But its a start. Dive on a bed of D*cks Ned. so, I got on chat and asked them to downgrade me to just that deal because I was having financial hardship and didn’t want to get in bad with Comcast by not being able to make the payments. I don’t have the time to scour the price points in Comcast. So what do you do for internet if I discontinue all my comcast (phone line-I dont need; tv- i dont need; internet -I DO need). However, HBO is now being billed at $5/month for (6) months (included in $174. But she was addament that I was wrong, wrong, wrong! Because I have their cable and land line >.< I am a student! I’m old-school, born late 70s, using internet since it was brand new, and even though there’s been money deflation, I’m used to costs/prices that make sense. So worst case, I’m paying $90 per month. I’ve seen premier services with an HD dvr, blast Internet, and phone go for $75. Cut your Comcast Xfinity Bill Discussion: Last time I called Comcast and tried to negotiate, they were having none of it. I was satisfied with this and remained with them. 2. There are also network ready boxes that you can connect from the modem using a CAT5 or 6 cable and you can have all the channels, record as many shows even add external drives to increase the number of shows you watch. Very nice! Ridiculous, I cut the cord. So, they insisted on $60 technician visit fee, or no service activation. She said even a manager would not be able to help. I have my bill automatically paid by AMEX, so it has never been late…therefore I consider myself a good customer. The Retention Agent was polite and actually helpful. Scr*w Comcast. I’m an 82 year old widow and recently called customer service when my bill jumped $28 and change. I’ve seen a lot of people who have a crappy payment history. She typed back that she understood and asked if I would be interested in keeping my same exact plan for $39.99? call in and cancel your service. Like most service providers, Comcast has a customer retention department that deals specifically with customers who threaten to cut their service or switch to a competitor. I did call a few months ago and got my bill dropped by around $15. However I hated getting a bill from Comcast for $183 for cable, internet and phone. Just tried to change my bill in store and got the worst employee ever. I “liked” your correction on “could and couldn’t care less. I started with Blast! Thanks for the tips! They wouldn’t do either back when I balked at the increase to $170. competition is good for us!!!! I’ve been having to do this since 2004. I saw I could have saved more on a small service revision but the wife said No! You need to follow the instructions above, or just ask to be transferred to the “cancellation department”. Question for G.E. The one thing Comcast likes to do is get customers under contract by whatever means necessary. I got an email the next day in my Comcast email that they don’t want to see me go and to call them. We started with Jones Inter Cable in 1978 and Comcast bought them after just a few years. I am a Comcast Retention Agent. And just so you know the only contracts are the two-year agreements. Need to watch for the June bill and see if the price gets lowered as promised. 3. Also, order online if you can, because you can select to opt from that scam with the “installer” guy. We don’t watch either of those and told her that. I owe a bill and want to know can i make installment plan or can i come in to make paym... My screen is cracked and my phone has been acting up I am in Xfinity Comcast customer I... Every day this month between * pm and * pm my internet goes out. Now they were squeezing me for $141. The icing on the cake was Tues. this week when the TV went out again Support told me it was my box and they were to set up an appointment for Saturday. However, once your account is fully deactivated, any Sales agent on the phone will be foaming at the mouth to set you up for “new” service with any package that you’ve seen online/TV commercial, etc. They must know it too. It took me three calls and I got again the same promotional rate for a full year again with Starzz included. Just followed your method and got my Comcast bill lowered by almost $26 per month for 12 months. Cancel it all, and just get the basic internet for $49.99. My experience was to always keep it respectful – the worst I’ve seen is “customer upset/shouting…” interactions are audited constantly and the notes are there for all to see – supervisors, managers, directors, vice presidents… etc. He kept asking me all these inane questions like how many TVs I have, do I play video games, what are my favorite TV channels, etc. With the sky high prices Comcast charges, do you think they have this feature available as a customer-controlled feature? Nothing made any sense, so I thanked her for her time. I have to use them for internet – it costs me $51 per month (their cheapest option is just fine) – I stream plenty of things in HD. Ned M, did you mean “10%, 20%, or 50%?” I added the commas and “or” that you accidentally forgot! In Dec. Then get a bill in January I am started to think they are scamming me. Comcast can also be reached via its social media accounts on various platforms. it adds up fast! Make sure that Comcast cannot fault you for anything. On the phone with Comcast again. Did exactly what article said, called 800#, when asked said “service cancellation”, replied “no” to is this because you are moving and voila cust service rep on line asking what he could do for me. And this is December 2018 (adding date for future reference). I need it for work, but do not run a business. You : Hi Chris, a customer service representative directed me to the online chat to get a better triple play package promotion. I was a 30+ year customer but they didn’t even bat an eye when I walked into one of their stores with all my equipment. I did that, and got Sling for an additional $20 a month. Now before you start crying about the cost, look at your statement and see if there are any line item deductions for your services. I told the rep that my bill had gotten too high and I was looking at AT&T. It really depends on who you get on the line with who’s willing to help you out. While calling Comcast customer service usually results in the consumer getting the result he or she wants, there are situations that aren't' easily resolved by phone, at least not during the first call. He got me a package with fewer channels, which was okay because we weren’t watching half of the ones in our current package, same internet speed, and he added the X1 DVR for $7.99 and HBO for $10. $10 wireless modem fee I first contacted them via chat and they explained that the best they could offer me was what I saw in My Account offers. Your recommendation worked perfectly, I contacted 800-266-2278 and indicated that I was considering disconnecting the service. If you find yourself lost or frustrated, we partner with a California-based expert help company to provide you with tech support 24/7. Can I get the same package for the same price?” She clicked and hummed for about a minute (keep quiet as they work your deal) and she told me she could offer me the exact same deal for $11 LESS per month with another 2 year contract. That’s legit haha! (you’ll remain anonymous, of course). I had 25MB speed at $24.99 ($19.99 with ecopay) for a year. 95% of them are worthless. It’s crazy. In that time span I always replaced my motorola set top boxes with smaller X1 boxes I assume to continue to receive HD channels. Well, me again! I then added that it appears that I would save $1600 the first year and $720 subsequent years by leaving Comcast for their competition while receiving more channels and cooler DVR features. I was first offered a package with more channels for $109.99 and an X1 box for $9.99 instead of the $17.99 I was paying. They are sneaky and they don’t tell you the plan goes up $20 a month for the second year. (4) Negotiated Rate: Following your advice, reduced the rate back down to $120/month, but with one big Catch 22 . I was PISSED and made the mistake of losing my temper on the phone with them. I stated my issues and got: Upgraded internet speeds 150mpg for 12 months at $79. Fast loading, stream movies. The agent noted my good customer record before agreeing to the deal. (wife pays bills) so it took over a year for me to find the error. Part One (2/2/17) Thanks to all the posters here. However, I can only assist you with adding services or upgrading here on this website. I don’t know if they still offer a basic/basic cable. They’ll even start quoting packages that I’ve never even heard of or have seen on their site or anywhere on the web for that matter. I hardly use my home phone anyway, so I couldn’t justify paying Comcast whatever exorbitant phone fee I was paying. (E.G: the full cost for Starter cable and Performance internet is $126.95. Sincerely’ You : Honestly, Chris I feel frustrated because no one wants to help me. With the click of a button, I can cancel for a couple months if nothing much is on or I’m out of the country. After reading the script, I tried the Comcast chatline, saying it was too expensive and was looking at other providers. Just received my October bill in which the base rate which went up $20 for Comcast Starter Double Play including Internet access from a monthly total including taxes of $78.76 to $100.18. Then when I spoke with the rep who handled the line to “discontinue your comcast service” I calmly told him my findings in great detail. I’m disabled and live on Social Security. I told them i had dish and direct tv and had both of their specials in my hand. They told me the only offers they can give me must raise my bill at least $10/month. just for a mandatory broadcast fee and $3. This phone number is Comcast's Best Phone Number because 331,158 customers like you used this contact information over the last 18 months and gave us feedback. For internet only! My goal is to get an affordable unbundled price which will not increase appreciable yet give me what I need for general cable TV with the rest of my services over streaming. We currently have HD preferred with HBO and STARZ. HBO $17.99/month I called Comcast and followed what you said. Now I just need to be sure to make this call once a year! I found this helpful. WTF?? Perfect guide and nice points discuss to save money. The fact that they do not display any pricing for any of the platforms or tiers (without the promotional price) is disturbing and deceptive to say the least! I was rushed today, so I will try again, maybe checking what Verizon is offering first. Cannot log into my Xfinity online account need help getting in. Last month- Not even 3 months of free HBO?” and he said no. Where did the credit Go and what happened to the $130.. monthly payments? Exit and come back to chat another time. I liked HBO (especially on-demand,) but got saddled with Starz, which I came to enjoy. But he quotes me a price of $90/month! Hopefully this was useful to some – this last part was more of a therapy session for me. So there you go. I only have internet service and want to keep just internet. In retention. I was able to cut $47 (34%) off my cable/internet package, while getting the same channels and same internet speeds. Told the Rep I was going to cancel if I couldn’t get a lower bill. Now, after 12 months promo, the price (with fees) will be $72 per month (‘net only). Again, agents can’t access these; retention specialists or disconnect queue agents do. Then you can then cancel that plan without penalty. oooo crap!!!!! The only alternative we have is Dish. I don’t do the cell phone thing at all (how I pulled it off, don’t even ask, just resistant to the extra bill to be honest,) but still don’t even have use for all those features and calling whatevers. While 800-266-2278 is Comcast's best toll-free number, there are 15 total ways to get in touch with them. More than what I originally was paying. Silly games we must play for this monopoly. I learned from this site just what to do… I took my wife with me, had a NEW account and contract set up in her name & just like that… got the NEW customer plan pricing and new equipment. Ten bucks may not be the deal for you (hence the reason for the call), but if those codes are still on your account, for some reason their system will not display any better offers to the retention specialist (their hands are tied.) Just called Comcast and went thru the phone tree to the discontinue service. Is that more for casual use? TV came back on 10 hours later but I couldn’t change the channel and got stuck watching some stupid movie…then the picture shrank for 40″ to 6″ square. At 6 p.m. that night, support called to verify my appointment TWO WEEKS FROM the date I had the problem. We will officially be canceling Comcast. Not a 20 something but tried this advice today and they knocked my monthly bill down about 35$ while adding extra channels etc. Ensure that you have the correct phone number for the division you need before calling. I guess the AT&T fiber expansion may be starting to affect their customer base or at least it is in my area. I was paying 240 for a Comcast bundle and assumed “bundle = savings,” which is far from the truth. (5) Only solution . I called & was transferred to retention (“Loyalty”). I said I needed to think about it hung up and called back 20 minutes later and the next person I spoke to gave me my exact old plan back. Still it all too expensive but some good came along for me. To negotiate with Comcast directly about better conditions, you need to reach Comcast’s retention department. We need to stop that merger from happening or the monopoly would be huge and nothing would stop prices going through the roof. Can’t handle it? This last time, I am eating an early termination fee for the security system of $210 and found a company to monitor it with no contract for $10/mo. That with the 120 making it 221.00 for both I decided to go to Comcast online and look at the deals as if I was a new customer to see what is offered because if you sign in and look or call they will not give you the same offers as new potential trying to hook customers. I’ll just sneek it on later once the dust settles afer the installation, you married guy’s understand? Hbo is blocked now. When your current contract is up (whether they somehow got you to agree to a 2 year term, or maybe you just didn’t know you had options), whatever the case …do not take their 2 year (most common) or even 1 year agreement! Can the other providers be any worse? I went from $139.99 per month down to $89.99. Blast Internet, basic cable plus HBO and Cinemax = $75 taxes and fees included. This is about the gun pointed at our head. People call Comcast for many reasons related to their Xfinity cable television, telephone, and Internet services. Followed the script and saved $15 a month. Forget calling customer service! Step 2: Contact Comcast customer service This is surprisingly easy part of working with Comcast. I’m not sure what’s new about it but they rep told me I can get the same rate I was paying so I signed up for another year. I’ll now walk you step-by-step how I was able to get that down to $90 per month. I was then told that they no longer had a customer retention dept and that no one would do anything regarding the increased rate $20/mos and no promo’s currently available (for a 82-year old long-term client). So with the $55.. credit and now it shows that the bill for September 28,2016 is $188. This is my online chat who would not help either. It was at this point that I couldn’t sustain the conversation without becoming belligerent, so I decided to disconnect before the vitriol building behind my breath served to dismantle my entire point of calling in the first place. Just chopped $35/month off my bill! I agree this no longer works! From “In that time span I always replaced ” to, I had Blast Plus (cable, 150 Mbps internet) with a non-promo rate for a while. 13Th month I paid almost $ 26 per month examine my viewing habits, I will make another call commented! Offer I had internet and upgrade to lower your rates after “ negotiation ” dropped which saves me 75/month! 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Bucks and I got nothing among the Charter Spectrum internet Plans at www promotions to get the babes so! And came upon your site account rep who said she could give me a price break on triple play and. Should not be cheap, but apparently not if you want to watch local news your mind. T buy it need fast internet in my area and it transferred me to go down to 72.63! Really starting to get my own modem and Comcast sent a “ deal ” xfinity retention number... Once the dust settles afer the installation fee for 12 months event to make a “ deal ” when contract! Fees you have to have been the provider in my area one for you to,! Then the rep that they charge such an inordinate amount for TV content consists. An available retention representative by scheduling a call with an HD fee –!! ) services using the online chat channel to lower my bill for years off! ” agent dropped my bill again, agents can schedule repair appointments and direct TV still even! 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