We understand that LG was well aware of these issues and consequently extended the compressor warranty to 10 years. Help other members with their questions for a chance to become a LG Power User with added features, and reward benefits from LG. This compressor, TCA38091801, is for refrigerators. In other words, they have to give you your money back minus depreciation. (How convenient, right after the one year warranty expired) I called LG and they sent an authorized repair company to my house within two weeks. In my community of 100,000+ population there is no one who will do warranty work for LG products. See all customer reviews. 201 James Record Rd. You may recover more if you support your claim with proof. This refrigerator had the compressor replaced 4 months ago and then again, one month later.” Terrible product. LG Side-by-Side687 L Frost Free Inverter Refrigerator. © LG Electronics. This is absolutely unacceptable. FOR PAST AND FUTURE NO-COOLING EVENTS. Only 7 years later, my compressor has gone bad, and from what I am reading online, the freon probably needs to be replaced too. Keep the fresh water and clean air flowing with a limited offer of 20% off your first filter, plus 15% off additional refills and free shipping. It looks like you're new here. enhancing LG Customer Care to provide Settlement Class Members that experience multiple No-Cooling Events during the warranty period as extended by the Settlement Agreement, payments as set forth in the schedule below, subject to LG’s verification that the cause was not the result of a Non-LG Cause. All I want at this point is a full refund and I'll be a happy customer. $50 for one or more unsuccessful repairs; $100 for out-of-pocket labor costs for repairs; $50 for repairs that were delayed by at least 10 days; and, Up to $250 for property loss (such as food/beverage spoilage or other damages). All Rights Reserved 2020. The new warranty extended its labor portion of the warranty to 5 years for its cooling (sealed) system components, please see below chart for details. He said he spoke with LG support and was told they would not replace the refrigerator until they (LG) spent $1000 on repairs. After Googling LG Refrigerator problems, we discovered that LG has had problems with their compressors for years. It was replaced and the new compressor has also failed after only 4 months. The Settlement also extends the warranties for the LG Refrigerators and requires important changes to LG’s customer service procedures. It's under warranty. According to the LG refrigerator compressor defect class action lawsuit, the compressor defect typically manifests within the first two to four years in the life of the refrigerator. Our Sears/LG refrigerator compressor crapped out after 8 years. The compressor is a positive displacement pump that compresses the refrigerant in the sealed system of a refrigerator. For those looking for a side-by-side extremely … Under the Settlement, owners of LG Refrigerators may submit claims for cash payments for past No-Cooling Events. 90 Day repair Warranty: Out Of Warranty (OOW) part (s) replaced at a cost to you (the customer) have a 90 day warranty. South Korean LG and Samsung refrigerators are typically cheaper to buy and have fairly good sealed-system warranties.The problem is that most likely components of the sealed-system (compressor, evaporator, condenser) will fail and you will have to use that warranty. If you submit a valid and timely claim, you may recover up to $450 based upon your attestation under oath. I purchased a LG refrigerator, model LFX31925ST, back in 2013. Even people in the remote areas are using refrigerators and several electronic companies are producing and promoting refrigerators. ... "The 10 year compressor is very reassuring.... Show more. If you own an LG French-door or side-by-side refrigerator manufactured between Jan. 1, 2014, and Dec. 31, 2017, you might be entitled to up to $3,500 in compensation as part of a … The company, National Platinum Service, replaced the compressor and filter. LFXS30066S not cooling but comp. "It's new. LMXC23746S/00 refrigerator stopped cooling two days ago. Sign In with Twitter You can write to the Court about why you like or do not like the Settlement, and you may also choose to attend the Final Approval Hearing on December 15, 2020 at which time the Court will decide whether to grant final approval of the Settlement, with or without your own attorney. I just assumed I could get it repaired," Knight said. Proof may include receipts, invoices, photographs, payment card records, inspection records, insurance records, or other reasonable documentary proof. I have an LG Refrigerator LFXS29636B model and it has stopped cooling. is on and fan on ???? Had 10 yr warranty on compressor. Reply On January 13th, the technician came out and said that there was likely a freon leak that would need additional parts to be ordered in order to replace the unit. Telephone: 1-800-243-0000, ENHANCED CUSTOMER CARE PROGRAM Listening to factory marketing expected it to go 15-20 years. LG Electronics guarantees free repair service to its products within the warranty period through its Authorized Service Centers. Repair person is coming Wednesday and it looks like it’s a total compressor failure. A refrigerator that makes a buzzing or humming sound but doesn’t keep the food cold may have: A blown compressor (big bucks); Or just a bad overload or compressor relay (much cheaper). The new compressor was supposed to be the new updated version. WARRANTY SERVICE. Bought mine on 9/03/2016 took delivery on 11/04/2019. LG bottom-freezer refrigerators models, such as the LFC20740 and LFC22740 come with a one-year limited parts and labor warranty that covers most refrigerator and freezer parts. In addition, the following measures will be implemented and shall exist for a period of at least three (3) years and will be effective during the extended warranty period for any Settlement Class Member: creating and maintaining a dedicated customer care team to address No-Cooling Events experienced by Settlement Class Members on a timely and expedited basis, with live operator support during regular business hours, sufficient to handle call volume without unreasonable delay. Thank you, Mike On January 20th, the same technician came out again to replace the evaporator coils and he stated that he was not confident that this would be a long term fix. REGARDLESS OF WHETHER OR WHEN THEIR WARRANTY EXPIRED. The compressor went out after 3 years. 2) The Sears tech wants to sell me a 3 year warranty. SUMMARY OF SETTLEMENT BENEFITS 6 Tips for Advancing Your At-Home Cooking. Calling the service line is a joke. We have had to take off work 7 times for a technician to come out to TRY to repair the refrigerator in addition to not having the ability to have any food or drinks that need to be refrigerated since December 24th! PAYMENTS FOR FUTURE NO-COOLING EVENTS. Settlement Class Members who experience multiple No-Cooling Events will be notified by LG for their eligibility for such payments and the amounts of the payments and shall be provided with a form for submitting claims for such payments. Not covered under the warranty which is good for 1 year. On January 10th, the technician came back out to make an adjustment to the refrigerator and check on the status. I have an LG Model LFXS29626S. We had this exact problem with a refrigerator and called Costas Stavrou, our appliance consultant. On December 24, 2019 the refrigerator stopped cooling again which caused us to throw away all of our food for the second time. Looks like our compressors failed same day; first my door ice maker stopped freezing ice and then then both units started to increase in temp. Please note that payments will be made only if the Court grants final approval and the Settlement becomes effective. or Wireless Soundbar, V50 ThinQ Phone, when you register our LG product. You can support your Claim Form with only a statement under oath (in which case you will receive. ... My wife and I purchased the LG refrigerator during the sale and could not be more happy!" This refrigerator is 2 years and 11 months old. This option allows you to keep your right to bring another lawsuit against LG for claims related to this case. Should I buy this? Notice of Proposed Class Action Settlement. Refrigerator Support LG launched a new warranty policy for all of its refrigerator cooling components (Sealed System) manufactured on or after January 1, 2018. The term “No-Cooling Event” in this Notice of Proposed Class Action Settlement means any event when your LG Refrigerator failed to maintain temperature levels necessary to preserve food, beverages, medicine, or other perishables. Refrigerators have become common need for household now days. AGREEMENT BETWEEN USER AND LG WARRANTY. Get no payment. Not all Kenmore Elite refrigerators carry 10 year Linear Compressor coverage. Her refrigerator is only seven years old, and according to the label, the compressor is under a 10-year warranty. LG denies Plaintiffs’ claims. $919 (with warranty) to repair but tech was smart enough to warn us against trying to fix it with new compressor and new motherboard. What If My LG Refrigerator Experiences No-Cooling Events In The Future? If you want to get involved, click one of these buttons! That means from five years from purchase date, LG fully covers both … The next day, January 11th, the refrigerator stopped cooling again. LG & Samsung. Model LFX28978SB - For the 2nd time in the last 4 months, I have thrown away all of the food in our LG refrigerator/freezer. In July 2019, the refrigerator stopped cooling. Compressor and fan are running. 1000 dollars to … A Claim based upon your replacement of your LG Refrigerator after a No-Cooling Event must be supported by proof. Register your LG product for a Chance to WIN A PRIZE. The 5 or 10 year warranty doesn't matter when your refrigerator don't work and continues to break. (How convenient, right after the one year warranty expired) I called LG and they sent an authorized repair company to my house within two weeks. Lg Electronics review from Macau, Ilhas rated 1.0/5.0 with 2 Comments: LG or Lucky Gold Star is a particularly hopeless and arrogant company. Browse the top-ranked list of Refrigerator Warranty below along with associated reviews and opinions. We don’t feel that LG should make customers pay for repairs for a known defective part. Lg compressor has a 7 year warranty but not when it has a kenmore label on it. The technician from Advanced Appliance stated that he felt we had a defective refrigerator and he would need his supervisor to come out and review the work that had been done up to this point. She assumed wrong. INFORMATION ABOUT YOUR LG REFRIGERATOR AND PURCHASE. We purchased this refrigerator on June 6, 2018 from Home Depot. Attestation under oath ( in which case you were not aware, LG has a kenmore on... Our kitchen and lost all the contents in our refrigerator and called Costas Stavrou, our appliance consultant have... January 1, 2018 Settlement Class Members under the Settlement becomes effective Whirlpool, Onida are some of the brands!, replaced the compressor and filter these issues and consequently extended the compressor and.! Of the Settlement also extends the warranties for the specific part ( s ) that failed and were lg refrigerator compressor warranty the... 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Include receipts, invoices, photographs, payment card records, or other reasonable documentary proof luckily LG! Members under the, these rights and options—and the deadlines to exercise them—are explained in the sealed system warranty most... You replace a faulty compressor with another faulty compressor was n't too worried wants to sell me a 3 warranty... Lg refrigerators and several electronic companies are producing and promoting refrigerators a LG Power User added! I could get it repaired, '' Knight said we currently have a refrigerator issues consequently.
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