I enjoy helping customers resolve technical issues with their devices. Provides individual and/or group training sessions to increase awareness and enhance end users’ knowledge of ITS’s services, best practices, and procedures, Conducts IT-related new hire orientation training, Provides recommendations and coordinates technology-related purchases for end-users and business units, Schedules and supervises on-site service calls with service providers and vendors, Monitors local server hardware and backup systems and perform basic server backup routines as needed, Provides ad hoc support for ancillary office equipment (i.e., copier jams, fax machines, etc. INFORMATION TECHNOLOGY PROFESSIONAL. Provided training and support for a wide range of applications and hardware in a Microsoft windows environment. Be engaged with engineering for project related work or needed changes to environment as needed, Provide Level 3 support for Operations during business-critical incidents requiring knowledge of incident management, change management, troubleshooting methods & tools, log review, monitoring, alerting & reporting. Supported Levi Store's with technical support regarding printers, fax machines, computers and point of salemachines. Install, configure and troubleshoot desktops, laptops, smartphones, servers, printers, software, hardware and network issues. Support resolution of Help Tickets for technology requests or incident reports, Procurement and maintenance of products, supplies and inventory lists, including maintaining PCard transactions/logs for preparation of tech fee proposals and other funding sources, Provide equipment demonstrations of devices and services including tours of IT/AV enabled spaces. It Specialist Resume Examples. Jobs for IT help desk specialists are projected to grow by 11% (or 88,500 jobs) from 2016 through 2026, which is higher than average, according to the Bureau of Labor Statistics (BLS). IT Support Specialist with over 3 years of experience assisting customers with various hardware and software related issues. Not every Computer Support Specialist resume includes a professional summary, but that's generally because this section is overlooked by resume writers. Responded to Support tickets routed to Local group by centralized helpdesk. Effectively maintained 3 SQL servers running barcode programs, and a SQL system handling data transfers from the AIX to SQL system. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. Learn to write a Technical Support Specialist resume using these Technical Support Specialist resume samples for entry-level, intermediate, experienced and career change professionals and resume … How to write an IT Support Specialist resume: 3 tips Use reverse-chronological format for your work experience. Good news for you as you get your foot in the door: Jobs for IT professionals are projected to grow by 13% (or 557,100 jobs) from 2016 through 2026, which is faster than average, according to the Bureau of Labor Statistics (BLS). Took anywhere between 20-60 calls on a day to day basis, Provided configuration support for both Microsoft Office Suite and Adobe Acrobat, Provided exceptional customer service on a daily basis, including taking extra steps towards ensuring the end user is 100% satisfied, Technical problem solving dealing with various proprietary software issues as well as HTML issues, Trained, mentored and provided clear and concise direction to new employees, Assessed all calls and made sure the resolution time met or exceeded company standards. ... Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest Interfaced with customers to ensure technical issues are being managed and resolved. In-depth knowledge of the impact of processing upon downstream production in a global business. If you have worked before as an IT support specialist or are presently holding that position and are writing a new resume, you can create an effective professional experience section for the resume by applying the sample job description presented above. Managed and oversaw evening production operations for the National Data Center, Cross trained operators on Unisys Clearpath mainframe applications, Provided Level 2 support and managed trouble call ticket incidents to resolution, Monitored Oracle and Unix databases to ensure security protocols were met and documented, Directly supported vendors to resolve specific hardware and software issues. IT Specialist Resume Samples and examples of curated bullet points for your resume to help you get an interview. I'm handling +25 branch in 8 states for IT Hardware and Software. Resolved trouble calls with troubleshooting tools and performed computer restoration through reimaging. Writing a great Support Specialist resume is an important step in your job search journey. Saved over $150,000 in design costs for a particular project by efficiently using in-house personnel. Campus support for teachers, administrators and office staff with widely varying degrees of technical knowledge and personalities. Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary; and, Ensure prompt resolution of equipment issues through efficient troubleshooting, thorough product knowledge, and proper escalation and communication, Carry out equipment installations at multiple venue locations, following established procedures to deliver consistent reliable end-user work environments, Troubleshoot and repair hardware failures and issues relating to full-service ticketing, e.g. Responsibilities: Resolved computer issues over the phone and by way of desk side visits for a 300 End User Environment; Supported Dell Desktops and Laptops, HP LaserJet and Xerox WorkCentre Printers in the following Operating System and Software Application Environments: Provided daily support to ensure company staff had necessary tools to perform tasks efficiently. Maintained service-level agreements and quality assurance. The sample job description included here is as valuable in creating a strong employment reference document as is the technical support specialist cv template. Researched, analyzed, and evaluated resolutions to problems. Issues also included Active Directory and MS Exchange user setup and maintenance. Hire Now ... Support Specialist. See Computer Support Specialist resume experience samples and build yours today. All rights reserved. Recognized for creating webpages and support for SharePoint. Provided training, support, and direction for team members. Collaborated with vendors to implement and configure DESK ticketing system. Updated user documentation and conducted training as needed. Oversaw the installation of a new Mitel admin phone system. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a IT Support Specialist Candidate should be properly created. Recorded Problems and resolution details in the Remedy ticketing system. Provided computer operations and backup support/restoration including Symmantc/Veritas Netbackup. ), Assists in developing user documentation/installation procedures, Assist in developing user documentation/installation procedures, Imaging, configuring and installing systems issued to users, decommission retired systems, Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility, Updating inventory records via IT Asset management system, Tuning up the system’s performance for the best efficiency of the service, Providing Telecom and Conference Room support, Installing, Managing, and Configuration Windows Operating System, Managing hardware and software inventory and ensure the inventory is up to date, Strong analytical and problem solving skills, Ability to work effectively in diverse teams, Ability to work well with other people in a team oriented environment, Ensures that necessary reports (e.g. Seeking position with a top firm in a Tier-1 technical support or help desk role. Solely responsible for creating new user accounts, exchange mailboxes, keycards, blackberry setup, and preparing workstations, Maintained an accurate inventory of computers, printers, IP addresses, and software licenses, Assisted in managing Barracuda web filters, spam filter, and backup appliance, Responsible for network setup and support at several remote sites as well as assisting with network maintenance at main office, Implemented group policy based on changes in our environment as well as outside threats, Played an integral role in purchasing new desktop, server, networking, and storage hardware. In it, explain why you’re perfect for the job and include an overview of your career so far. Lead Systems Engineer with overall data center responsibility for 250+ node Windows environment. Provided technical support to customers and employees, assisted in all hardware, application, network access, host process/service, incident management and escalation issues. Federal Government IT Specialist Resume Sample. Designed and maintained company IP camera system using Vivotek's Central Management Software. Deep understanding of the client build operations, standardizing client offerings and acting as the 3rd tier support for the service desk solving the most urgent and challenging issues. IT Specialist Resume Sample Download (MS Word Format) Below is an example of a IT specialist resume that has been professionally written and formatted so that you can use it for a starting point when writing your own. Supported wide range of remotely hosted Citrix Virtual Desktop applications covering all technical aspects. Especially considering you have such a short time to impress anyways. Added computers and created users in active directory. Project involved staging, imaging, and deployment of 200+ PCs, 70 printers, 20 POS terminals, & various gaming peripherals for World Series of Poker event.Installed, upgraded and maintained gaming hardware & software products. Maintained computer systems throughout company, i.e., Installed printers, updated OS's, backed up important data, updated anti-virus software, and other computer tools. Administered, managed, and configured a 400+ user local area network running multiple platforms including Windows 95, 2000, NT 4.0, AS/400, SCO UNIX 5.0, Micros 9700 and Lucent/Avaya phone system. The job description and duties listed on the IT Support Specialist Resume include the following – offering assistance to computer system users with regards to issues in hardware, software or networks; assisting external users through phone or mail, maintaining and upgrading systems, conducting research and providing cost analysis data; overseeing the organizations’ data, client information and internal … Successfully designed, implemented, and tested Disaster Recovery plan. Provide 1st level service for all client requests submitted by email and over the phone. : SW12210-R1-526312PP124118 in computer science or related field and/or experience in lieu of degree, or 3-5 years of comparable work experience, Extensive knowledge of MAC OS and iOS operating systems, 2 years+ of demonstrated progressive technical experience in a similar role within an MIS team or department, Excellent interpersonal relations skills – experience supporting executive-level customers, Experience with Parallels, Outlook for Mac 2011, Windows XP and 7, and 2007/2010 MS Office applications, Experience with Cisco telephony, configuration and setup of Cisco VOIP phones a plus, Must have a valid driver’s license and a good driving record, Ability to work independently, make good use of time and prioritize multiple tasks, Working knowledge of 66-block and 110-block installations with experience in LRE technologies and fiber converters is highly preferred, Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, stamina to maintain attention to detail despite interruptions, strength to lift and carry objects weighing up to 40 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone, B.S. Troubleshoots and corrects problems with existing automation and procedures, Ability to handle batch cycles for multiple test regions for multiple applications, Analyze and Recover failed batch processes and scheduling issues as required, Ability to run Mainframe and SQL backup and restore processes and to restart various services in Windows, Ensure successful file copies and/or transfers between systems, Assist less experienced team members, review their work, and assist in problem resolution as necessary, Associates degree in Computer Science, IT or a related field or equivalent work experience, 7 years experience in an IT operations or production support environment troubleshooting applications, systems, or networks; or other equivalent IT experience, Strong Knowledge of Enterprise Application and Business-to-Business Integration, Working knowledge of OS/390/zOS, TSO/ISPF and JCL, Working knowledge of CA-7, CA-Autosys, or other similar scheduling software, Effective analytical, communication, interpersonal and problem-solving skills, Good understanding of Mainframe and Windows platforms, Proficiency using Microsoft Office software products, To serve as a representative of the Technical Services Group to the customer, Meet the needs of the customer while maintaining the security and standards of Fiserv, Join an established team of professionals, Opportunity to learn different areas of current information technology, Provide 1st level support for Fiserv Employees, Log Service Requests into the Helpdesk Ticketing System, Route Service Requests as needed to appropriate personnel, Minimum # years’ experience required Six Months to 2 Years, Type of work experience required Technical Customer Contact and Support, Supervisory/Management experience required None, Certifications A+ Certification; ITIL Foundation Certification, Experience in supporting a Microsoft Windows (Server/Workstation) environment, Experience in administration of Microsoft Active Directory Users and Groups, Experience supporting Virtual Private Network (VPN) remote connectivity including RSA SecurID administration, Experience with MS Outlook support and basic administration, Aptitude in grasping technical concepts and communicating those requirements and additional information in manners appropriate to given audiences, Ability to apply technical skills, knowledge and troubleshooting experience to additional shrink wrapped and proprietary applications and systems, Ability to properly document troubleshooting steps and processes in an appropriate fashion, 2-3 Years Experience in a technical customer contact environment, Bachelor's Degree in Computer Science/Information Technology, Certifications in Microsoft/Cisco/VMware technologies are preferable, Excellent interpersonal skills are required for daily customer contact, Familiarity with IT Infrastructure technologies/standards such as client and server operating systems, Layer2 and 3 network devices, network cabling specifications, Experience with a broad set of IT technologies, preferably from a highly technical and highly regulated industry (manufacturing, energy, automation), 2-3 years or more experience in an IT service delivery position with a particular emphasis on the installation, configuration, monitoring and maintenance of computer systems and networks, Service management and support experience in a large-scale and diverse environment of incident management, escalation procedures and related disciplines, Working knowledge of the SDLC methodology and various regulatory requirements relating to IT infrastructure is preferred, Min 5 years of information technology experience, including 3 years of experience working directly with PC hardware, software and managing teams, Knowledge of Microsoft technologies in the enterprise space, Knowledge of Service Desk tools and processes, Demonstrated ability to self-motivate and be flexible within a fast-paced environment, Hands on, team player with a proactive bias and optimistic outlook, At least 3 years of IT support experience of increasing complexity and challenge, Experience using MDM solution – ex. If you've got no professional IT experience, stick with the IT resume objective: An objective statement fills them in on your career aspirations rather than your IT achievements thus far. Improved customer satisfaction by providing end user support for over 18,000 users on the Get Weekly Paychecks Online Marketing Application. Technical Support Specialist with certifications in Apple, Microsoft, and Cisco systems seeks to bring his 6-year experience and all-around expertise on-board Future Voice Tech Systems. Performed Virus Removal and OS upgrades as needed. IT Support Specialist Resume Sample. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice. Created, built, and troubleshot computer images for nationwide deployment. Case-manages incoming incidents by troubleshooting, documenting and escalating incidents and requests as required, Maintains hardware inventory via designated asset tracking system(s), Performs installations, repairs, upgrades and/or imaging for laptops, desktops; installs and configures network/local printers, peripheral components and other equipment as required, Coordinates and performs software installations and provides basic end user training, Performs basic server and network connectivity testing under the direction of ITS Production Support or Engineering (e.g., firewall upgrades, physical cabling repairs and patches, etc. Maintain customer and vendor relationships, Direct student and temporary employee support of IT/AV enabled spaces. IBM IT Support Specialist Resume Example. and ensure their reliability, Local order management of IT equipment and consumables, Follow and further develop standard Service Desk operating procedures, Interact with programmers and Infrastructure staff on issues that have been escalated, End user account maintenance; including account creation, ongoing maintenance and deletion, Document all interactions and problem resolution, Undergraduate degree in IT or equivalent industry certifications, One (1) year of experience with Information Technology hardware and software support, Authorization to work in the United States indefinitely without restriction or sponsorship, Greet customers as they enter the IT Service Bar and quickly understand how to assist them, Promote the perception of all IT as a preferred technology service provider by maintaining a pleasant, comfortable and inviting service environment and by guiding customers to the most effective avenue of support, Install, troubleshoot and repair computer hardware (PC and Mac), Recommend and install hardware and peripherals including memory, SSD drives, external backup drives, etc, Understand our customer needs and guide them on selecting the right hardware/software to meet their business needs, Install Symantec Operating Environments on IT supported hardware, Provide technical assistance and training to end users on computer operating systems and approved applications, Instruct and assist end users in the use of computer equipment, software and accessories, Evaluate and test new technology for feasibility and implementation within Symantec, Perform asset management activities to ensure hardware is properly assigned to the end users, Identify needs, procure and manage local supplies that enable services within the IT Services Bar (for example, accessory stock), Document all support activity within the IT Incident and Change Management tracking tool, Coordinate efforts with 3rd party vendors to repair faulty hardware, Facilitate engagement with other IT problem resolver groups and ensure a satisfactory hand-off when help is needed from outside the IT Service Bar, Be familiar with and demonstrate new (yet-to-be released within Symantec) end-user devices and software, Provide enhanced support to executive leaders within the company, Bachelor’s degree or related technical education, 2+ years’ experience in a large organization administering, operating, maintaining and securing large-scale enterprise desktop environments, Strong people skills and a knack for problem solving, Ability to maintain composure and customer focus while troubleshooting and solving technical issues, Ability to adhere to a schedule of customer appointments while adapting to dynamic customer requests, Aptitude for acquiring skills in technical repairs and an eagerness to learn, Demonstrated ability to communicate complex technical concepts in simple language, Strong experience and working knowledge of current Windows Operating Systems, Ability to prioritize and complete multiple tasks simultaneously, Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable, Experience with Symantec products and Encryption is a plus, Proactively identify system bottlenecks and capacity constraints on all level of the stack and drive mitigation, Be the technical expert of the application, Identify and drive application and environmental improvements, Experience with Linux and or Windows system administration, Familiar with deployment and troubleshooting of Tomcat, Apache, Nginx or IIS, Hands-on know how of web programming languages, methodologies and frameworks or scripting languages (e.g. Think of it as a trailer for the rest of your resume or an equivalent of a professional elevator pitch. Routinely advised Executives and Directors of the Board on improving the IT infrastructure for all bank locations in Texas. 50.07% of resumes with IT Support Specialist descriptions have at … Worked with Microchip's clients to resolve software, hardware, network, and server issues via Phone/Service desk tickets system. Administrated large network of over 300 Windows XP computers. Created, resolved and provided proper escalation as needed using BMC Remedy incident tracking software. Use software that enables you to save or convert into the right file type or use our IT support technician CV sample as a template with our perfect resume builder and save in any major file type. Supported all aspects of IT design, implementation, administration, and support processes to ensure the availability, operability, and stability of all network assets, including more than 48,000 data ports on more than 1,600 switches. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice. Apr 19, 2019 - Want to create or improve your IT Support Specialist resume? Setup and maintain 30+ laser and desk jet printers of various manufacturers. Maintained tracking sheets in companies SharePoint, Performed parts requests and technician dispatches in Citrix ClarifyCRM, Coordinated support information between End Users and Level 2 support. Participated as a member of the bank's incident response team in the event of a technology emergency or breach in confidential information. Managed company-wide transition from in-house email to Microsoft Hosted Exchange. Responded to customers with a high degree of urgency to their needs and requests. Performed routine system and user administrative tasks, such as system specification changes or the addition, change or deletion of employees on the bank's various systems and networks. Used HP Service Desk software to manage task, incidents, and service requests. Troubleshot, installed, and repaired desktops, laptops, and proprietary software. Sample resumes for this position indicate skills like managing hardware such as patch panels, switches, and cabling; deploying workstations and training end users with programs; and working in conjunction with the help desk team to resolve issues as they occur. Provide technical assistance to computer system end users. Cyber Security Analyst Resume. Use this Support Specialist Resume as the starting point for your new job. IT Specialist Resume. Get inspired with this sample resume for a midlevel help desk professional that Isaacs created below, and download the midlevel IT help desk professional resume template in Word. The top three keywords people who held IT Support Specialist descriptions listed on their resumes are Information Technology (appearing on 20.33%), Hardware (appearing on 16.45%), and Active Directory (appearing on 13.29%). Objective : Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Tier One/Tier 2 Help Desk support role or Network Support.Work well independently, or in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance. Maintain Dell Optiplex computers, diagnosing, troubleshooting and repairing by replacing motherboards, hard drives, power supplies, memory. The IT Support Specialist will work with employees across all levels and serve as the main point of contact for resolving technical issues, onboarding new hires, and repairing or replacing equipment as needed. Events (ie Essex Music Festival). Imaged desktop & laptop software for over 400 users and participated in diagnosis & technical support. Trained and coached new team members to facilitate continuous process improvement of project team performance. Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists, Worked closely and effectively with customers to replace/repair defective hardware and software, Instructed and trained end-users regarding computer literacy. Liaised between vendors, out-sourced IT support staff, cloud service providers, firm staff, and attorneys to purchase, implement and troubleshoot critical hardware and software technologies. Search It support specialist jobs. Performed conversions and provided technical support including troubleshooting hardware and software for an Ethernet/Token-ring network. Troubleshoot desktop and server support for 200 end users. Recognized for Symantec Endpoint rollout and management installation. Since we've looked over 3650 Computer Support Specialist resumes, we're close to being experts to knowing exactly what you need on your resume. - Select from thousands of pre-written bullet points. Helped develop and logging of incident/service requests first issue tracking system with IssueTrak. Managed 10 to 15 team members and control budgets up to $950,000 dollars. Enterprise Architect Resume. Maintained and troubleshot Operating Systems including Windows XP Windows 7 and MAC OS X in a domain environment. Implemented secure remote access for roaming staff using Remote Desktop Gateway. IBM IT Support Specialist Resume Example. Java, C#, JavaScript, PHP, Spring, .NET, JQuery, Shell, Ruby, Python,…), Basic knowledge of Web technologies (Infrastructure, CDN, …), Analytical mind-set and out-of-the-box thinking, Previous working experience in cooperation with offshore teams will be beneficial, Ability to multitask, work independently and meet deadlines while providing high quality of work, Strong verbal and written communication skills in English (German is a plus), Entry-level experience in a large organization administering, operating, maintaining and securing large-scale enterprise desktop environments, Working knowledge of current Windows Operating Systems, Leads and coaches consultants and provides technical/procedural guidance, Perform impact analysis for business and IT events, Safeguard stability of desktop environment, Perform root cause analysis and remediation on recurring issues, Engage other silos in IT for escalation of unresolved problems, Acts as a liaison between business units and other IT silos, Manages IT incidents by engaging the necessary IT silos and providing timely communications to stakeholders and impacted users, Measure support capacity and operations through metrics, reporting and auditing, Coordination with vendor for implementation and support of third party applications and systems, Identify opportunities for automation and efficiency enhancement, Work closely with the Service Manager to maintain and improve the service level of the team, Co-ordinate and communicate product deployment and policy rollout with stakeholders, Build strong relationships with stakeholders in IT silos and business units, Coordinate cross-silo projects, strategies and best practices*L1-KW1, Strong leadership and interpersonal skills, Excellent verbal and written English communication skills; ability to frame technical information appropriately to address different target audience, Strong mindset of Information Security and IT Security, Strong sense of ownership; must take initiative and follow through issues from beginning to end, Strong customer service mindset and skills, Able to operate effectively in stressful situations, e.g. How to write an IT Support Specialist resume: 3 tips Use reverse-chronological format for your work experience. Re-Engineered the SAN environment with VEEAM software and Dell EqualLogic SAN. Guide the recruiter to the conclusion that you are the best candidate for the it support specialist job. Strong knowledge of the operation of Juniper Netscreen/SRX, Cisco ASA/Firepower/FTD, Juniper/Pulse Secure VPN and their limitations and deployment scenarios, Experience in using sniffers and packet captures to resolve production issues, Demonstrated expertise of networking knowledge including a thorough understanding of the OSI model through TCP/IP layers 2 through 7, Strong understanding of Juniper Network and Security Manager NSM, JunOS Space, Cisco ASDM, CSM for delivery of uniform global policies across multiple firewalls for security and policy management including device configuration, Understand how business application requirements drive Firewall policy and rule sets, Ability to work with business requestors to translate business requirement, match against security polices and convert into firewall rule sets, Good understanding of ACL’s and when they would be deployed to compliment or in place of firewalls, Familiarity with Juniper VPN technologies including Netconnect and JunOS Pulse client deployments, SA-6500 and MAG-4610 platforms, clustering of those technologies as well as proxy of authentication to external systems e.g. Of curated bullet points for your work experience should always be listed reverse-chronologically audit... 06/2018 - Current IT support for iPhones, iPads, and audit lockdowns the best way to hired... Resolve software, hardware, network, operating systems ) and Hewlett Packard printers postscript... Os X in a Microsoft Windows environment Specialist position at your company as advertised on fly... Computer crashes, blue screens and boot problems in Windows with no loss of data Citrix... Use whatever you please the Remedy ticketing system resume to help you get interview... To achieve improved network performance while controlling and reducing the costs of IT as liaison... 'S first comprehensive IT inventory via an asset management for departmental and property-driven projects professional... Over 500 users within 18 branches surrounding the suburbs of Houston, Texas US and Canada today but! Or help desk staff Microchip 's clients to resolve the issue satellite locations time to impress.... Troubleshooting and evaluating technology issues reverse chronological resume and functional resume types ). Mac Filtering and updating local security Policy for all major technical issues are being managed and.! Home / IT support services for small to mid-size companies of 35 wireless devices located! Systems software issues broad range of remotely hosted Citrix Virtual desktop applications covering all technical aspects node... And direction for team members and other service support groups to effectively resolve incidents requests. Across the entire network enterprise impress anyways relationships, Direct student and temporary employee support of IT hardware software! Both incoming and outgoing and coached new team members and other service support groups to effectively resolve incidents requests... Problems and providing appropriate solutions to introduce ideas to increase repository storage needs by %. Including printing, PC imaging to all network assets had necessary tools to perform tasks efficiently support problem ticket.., IT still uses numbers to win them over wireless and XO vendor... To streamline discovery and document production firm-wide, including property tours and restoration. Or an equivalent of a general nature and provided proper escalation as needed and maintained all desktop, laptop and! Organizational requests from initiation to closing phases licensing costs for Microsoft software 2017 IT. Network administration personnel ; acted as first point of it support specialist resume for all bank locations in Texas an and. Showcase your experience, skills and accomplishments for a wide range of IT hardware and applications. Responsible for software maintenance and support to resolve the most difficult issues hard and. The recruiter to the GRHealth/Cerner model support tickets routed to local group by centralized helpdesk sample for! A trailer for the barcode system and equipment job search journey secured files FTP... Resumes or guidance & find the right template for the IT infrastructure for all city desktops, laptops smartphones! Include examples of curated bullet points for your resume by picking relevant responsibilities from examples. Event Specialist with preperations for [ company name ] redundant backup solution reducing the costs of IT as a between! Resulting in zero non-compliance incident listed reverse-chronologically Port Fourchon, Louisiana find the right template for the system. Support positions use in describing their jobs managed the deployment, maintenance, support, providing sole support for career... For PC, mobile device, software, networking, and systems to improve and... Participant in inventory management & recovery and provided technical support Specialist responsibilities Windows 2000 server MS., Stratton Warren, Showgate and Casino management systems well as provided user.... Cloud based endpoint user protection it support specialist resume over $ 150,000 in design costs a... Configure and troubleshoot desktops, laptops, smartphones, servers and workstations, CMS, and proprietary.... Triage conflicting issues, including property tours and service restoration for daily,! Directory Login acted as the starting point for your work experience functions for,... With our Core vendor to assist the service desk software to manage task, incidents, and systems improve. Placement process the development of ISO 27001 procedures for the rest of your work experience section, external! Provided step by step technical instruction and support of Avaya IP office VoIP....: also called a resume in Minutes with professional resume Writers can assist you in creating a professional for... Job and include an overview of your work experience section infrastructure and provided step by step instruction... Them over trouble shooting, administration and support of personal computers, diagnosing, and... By building sustainable relationships CUL to allocate funds of the Airwatch application copiers and Hewlett Packard JetAdmin your search. Walk the end user through any diagnostic or technical steps that need to be completed in order to technical! Technician for all workstations using IEEE 802.11n standards as needed using BMC Remedy incident tracking software, Dublin Singapore. Ip office VoIP system and quick problem resolution 30+ laser and desk printers. Needs by 50 % of remotely hosted Citrix Virtual desktop applications covering technical!, system failure and disaster recovery plan and procurement resume objectives supplying all 9 properties with requested hardware the... And then add your accomplishments or download the entry-level IT worker resume template in A4 & US size... Ratings & salaries and disaster recovery plan in design costs for a project! Switches and firewalls, and a SQL system handling data transfers from the examples below and add! Backups, executed network configurations for new users and trained personnel in technologies... By utilizing various network management software to plan operational work, the resume is an important step in technical! R2 desktop environment related systems Phone/Service desk tickets system personnel in various technologies list your... Implemented company policies, technical procedures and standards for preserving integrity and security to implement and configure desk system. Supported Levi Store 's with technical support for staff of 40 deployed Windows server 2008 domain controller for active... Remedy incident tracking software users remotely to install and configure intra network functionality for school campuses get hired technology! Oversaw a six month, multi-phased project worth $ 1.5M dollars managed the deployment, maintenance,,... Resume profile the new guest room cordless phones an entry-level IT worker resume in., built, and phones for daily backups, and logging of incident/service requests first issue tracking system with.. Have at … Certified technical support operation in the main warehouse group with software installations for company over 50.! Using in-house personnel setting and meeting deadlines, planning and developing methods for computerizing a of. And outgoing at two locations to provide secure ( VPN ) routing, DNS, and maintained communication with and. 950,000 dollars in-house personnel corrected applications and operating systems software issues integrity and security local and support... All IT duties for company to help you get an interview and Dell SAN! Get Weekly Paychecks Online Marketing application evaluated resolutions to problems using BMC Remedy incident tracking.! Bad network access, improving IT by 50 % maintained multifunction printers and scanners software updates as as! Patches, and service requests with managing hardware, software, IGT gaming systems software. Customers with a top firm in a Microsoft Windows 7 and server R2... Accomplishments for a local client base of over 750 military and civilian personnel for patching equipment accordance... Training needs ; designed and maintained all desktop, laptop workstation and software for an entry-level IT worker template. For hardware and local area networks in-house email to Microsoft hosted Exchange the... Resume objectives and hardware upgrades to SOX audits plan operational work issues are being and... Of 35 wireless devices strategically located around the warehouse products and Microsoft Configuration manager technical... Three locations across two states resumes with IT support Specialist … IBM IT support …. About and pays the most difficult issues Store 's with technical support Analyst... 06/2018 - Current IT support Specialist resume experience samples and examples of curated bullet points for your new job directed... Company policies, technical procedures and standards for preserving integrity and security provided technical... The bank 's incident response team in the integration of Roosevelt Warm Springs Institute the! Office to support command and control budgets up to $ 950,000 dollars Microchip... And trained the staff in the use of the company the functionality of the operation to. Analyst resume office documents saved both locally and remotely technology emergency or breach confidential. Both in-person and remote access with their devices service desk software to manage,... That you are the best way to get hired Warm Springs Institute to the conclusion that you are the way. Expertly maintained backups, and basic network support, assigned permissions, installed, configured and company! Iso 27001 procedures for the job or industry of your work experience section an efficient and effective by... For computerizing a range of applications and hardware in a Tier-1 technical support walk the end through! Include IT, you can position yourself in the use of the banking software communicates your goals and qualifications help. For Microsoft software Applicant 123 main Street Enola, PA 10036 ( 123 ) stacy.applicant. For international operations LMS, Stratton Warren, Showgate and Casino management systems paragraph at the workstation level operation the... And trained personnel in various technologies software in support of Avaya IP office VoIP system systems with! Email support to five satellite locations 24/7 help desk role LAN and WAN through ongoing monitoring and problem! To paralegal role users in London, Dublin and Singapore printers of various manufacturers the top of your.! & salaries negotiated best pricing for hardware and software, including property tours and service restoration for daily in. Operations in a Microsoft Windows 7 and MAC OS operating environments with cross-functional administrators and supervisors it support specialist resume identify implement... Ensure success Cannon copiers and Hewlett Packard printers including postscript drivers totally over 50 devices, and...
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