A cruise is a terrific way to see the world without the hassle of checking into multiple hotels and worrying about food. Youll also connect with other readers who want to make the world a better place. A river cruise may be ideal for someone who is reluctant to leave the country after COVIDt. However, if something goes wrong, expect the worst. We are currently in the process of contacting all impacted travelers, and appreciate your patience as we work with guests based on the immediacy of their departures. You can also appeal your case to a company executive. Vantages Tour Participation Agreement says that Vantage will issue a prompt refund for any tour canceled by Vantage for any reason. We briefly discussed the issues and she said she would call us back tomorrow, September 19. On the other hand, if youre just traveling with your BFF, and youre flexible, online might be the best option. But there is one advantage of taking a sanctioned tour: If its late returning to port, the cruise line will usually cover your expenses for getting back to the ship. Ms. Kosciolek suggests writing a polite letter to the company explaining your situation and specifically requesting a refund. This was not my first cruise, and cruising is not my favorite way to travel, but it seemed like a good idea at the time. As 2021 nears, we have every reason to be optimistic about the future of travel. As the safety of our travelers is our number one priority, weve considered both traveler feedback and government advice while updating our Health and Safety protocols. As you noted, you bought travel insurance from TripMate. Inside Fortunately, this temporary ban has no immediate impact on Vantage journeys,which are currently suspended through August 14. Today I opened a credit card dispute with AMEX. Also filed a complaint with the Massachusetts Attorney General and the FTC. The travel insurance so Your email address will not be published. Due to the high volume of emails we receive, please allow 3-5 business days for a response. Traveling again is now closer than ever, and, with multiple vaccines headed to U.S. citizens and people around the world, hope is not only here its already underway. As international travel restrictions and domestic shelter-in-place orders continue to keep people at home, many must now contend with what to do with pre-planned trips and summer vacation plans. Solo senior traveler in Kathmandu: A bad idea? Theyre typically more expensive than an ocean cruise, and they call in less touristy ports. 2 hours each way is a LONG ride . The new regulation also allows passengers to file a claim against the cruise lines bondholders in case of insolvency. "Well, I have to tell you, I'm a pretty happy person. After the pandemic, our advocacy organization was slammed with a tidal wave of help requests about future cruise credits. Most cruise lines have stopped screening their passengers for COVID. But if you need to get somewhere off the beaten path, an adventure cruise may be the way to go. Can I get my 173,116 Chase Ultimate Rewards points refunded? As there are few other trips whose physical requirements we are able to meet now, let alone in 2023, we want a refund. 60 minutes featuring the brightest minds on Wall Street, taking you through the most important hour of the trading day. We are currently in the process of contacting all impacted travelers. Read More Business Details and See Alerts, International Association of Better Business Bureaus. WebWe have taken several trips with Vantage Travel and they are not reliable or transparent with information about their trips. Six travelers reached out to 7 On Your Side to get their promised refunds from Vantage Travel, totaling $93,500. We had several couples on our tour who had previously traveled with Vantage and had good experiences. Based on the information detailed above, BBB cannot confirm the legitimacy ofVantage Travel. After feedback from our travelers and additional conversations with our vendors, coupled with the encouraging progress on global vaccinations, weve decided to reinstate a few previously postponed departures. I apologize for the inconvenience. While customers are still booking trips with them, there is a sense of caution when it comes to trusting them with their money. ), As a human being, in a perfect world, I want to say that if she paid for a service that shes not getting, she needs to get her money back, Ms. Kosciolek told me. Your cruise line may be registered in the Bahamas, Liberia, or Panama places with laws that favor the company, but not necessarily you. Once you disembark, the cruise line keeps the money. Would you like a FREE color catalog? Consumers with outstanding concerns are still encouraged to file a complaint for BBB records but may also wish to contact legal counsel or contact Attorney General's Office. The right to transportation to the ships scheduled port of disembarkation, or the passengers home city, in the event a cruise is terminated early due to mechanical failures. 2023 BBB reports on known marketplace practices. Care for a soda? The cruise line often drops sick passengers off at the next port of call, where they must fend for themselves. The one positive point I would like to make is that the ships crew was extremely nice and very helpful. I discussed your case at length with Ashley Kosciolek, a longtime cruise writer I spoke with over several days last week from different ports in Kentucky, where she was on a river cruise. Anyone can read what you share. And remember: When you travel with us next, were committed to protecting your wellbeing with comprehensive safety precautions weve implemented on all journeys. Roz. Overspending or lack of budget. Need for financial independence. It looks as if they were really sincere in their intent, and they stayed in contact with you (at least initially). These statements suggest that Vantage Travel is taking the necessary steps to ensure their financial security, and that they are confident in their ability to survive the pandemic. Answer: Yes. Be the first to review! However, we ask that you please do not call Vantage at this time. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Ill make it simple. If you have questions about your journey, we encourage you to use the chat function on our homepage. Some of our fellow travelers have vowed to never travel with Vantage again because of poor experiences on the trip or because of the terrible customer service that they have received. I told them that I had a medical condition and did not know when or if I would be able to travel, and asked whether they were just going to keep my $17,500 if I couldnt travel by the end of 2021. And if you say youre planning to spend a lot of time in your cabin alone, maybe you shouldnt be taking a cruise, which is the most social vacation imaginable. Suggestions for finding a *safe* Travel Buddy. The results of our investigation suggest that Vantage Travel is not in immediate financial trouble. I read the contract the same way you do; if Vantage cancels, you get a full refund. Help! You can find the names, numbers and addresses of the Vantage managers on my consumer advocacy site www.elliott.org/company-contacts/vantage-deluxe-world-travel/. please contact our team at Elliott Advocacy through this form. Till this day we have not been provided an explanation whatsoever from Vantage or from La Perlas owner. Also, weve just extended our Book with Confidence policy to cover all journeys reserved through February 24, 2021. Now it wont refund my $3,606. The Cruise Vessel Security and Safety Act requires cruise lines to report criminal activity to the Federal Bureau of Investigation. Ask your bank to take the money back. About Vantage: Vantage Group Holdings Ltd. (Vantage) is a re/insurance partner designed for the future. We publish the names and emails of customer service managers. How to find a good travel agent, Need to file a complaint? However, it is also important to be aware of the potential risks and to make sure you are adequately protected in case Vantage Travel does run into financial trouble. The first evening we were told by our Tour Director, Tomas, not to drink the tap water while on board. Its also worth noting again, from my imagined Vantage perspective that when we talked you told me you did not pay for the Spain-Portugal trip in cash either, instead using credits rolled over from three prior Vantage excursions you canceled using a cancel-for-any-reason insurance policy you purchased. The cruise line wont let them board the ship. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Im glad you mentioned Vantages Tour Participation Agreement, the legal contract between you and the tour operator. Take a look at more stories and videos by Michael Finney and 7 On Your Side. ?was that problem worse than ours? If you have to stay in touch with the office, buy a wireless internet package. It was restaurant service all the way. Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. He paid Vantage $18,536. We have nothing to do with it,'" said Carter. They never responded, and why should purchasing trip insurance from Vantage have any influence in their response? Vantage sent an e-mail this morning canceling the Middle East tour. You can't get anyone on the phone there. E-mails to the Customer Care people ar With vaccinations now underway, theres much to be optimistic about however, the travel industry is still feeling ripple effects from Covid-19. These vessels traverse large rivers like the Danube, Mississippi or Seine. That might just work: The Massachusetts Attorney Generals office has received nearly 600 complaints about Vantage, most related to Covid-era cancellations, and recovered $1.1 million for consumers. Q: Last year, we booked a tour to Portugal and Spain through Vantage Deluxe World Travel. Thank you for your interest in Vantage Deluxe World Travel. To get a better understanding of Vantage Travels financial situation, we interviewed a number of customers who have booked trips with them in the past. Vantage Travel Service serves customers worldwide. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Thank you again for your ongoing loyalty to Vantage. Truth is, cruise lines dont like to issue refunds This is a cruise industry problem in general and a Vantage problem in particular. But inexperienced cruise passengers sometimes also add a tip on top of the automatic tip. The cruise line-sanctioned shore excursions are almost always wildly overpriced. But it had no way of knowing what would happen in the next 30 days. Translation: When they cancel your trip, they are legally required to offer you the money back. LAST CHANCE: Reserve early and save up to 20% on select departures with SmartPay! If you are feeling uncertain or confused then select a good travel agent to sort it out and to recommend options that will get you just the holiday that you want. Have a look at Princess passage contract: Doctors, nurses or other medical or service personnel work directly for the Passenger and shall not be considered to be acting under the control or supervision of Carrier, since Carrier is not a medical provider. In other words, when a doctors negligence leads to the death of a family member, the cruise line is off the hook. But in recent years, they have become bolder, offering cruises through their websites, and offering special rates on future cruises while youre on board. Cruise lines are sometimes creative with their offers. Plan to arrive a minimum of 24 hours before your cruise leaves. I know many of you are ready to get back out there and continue your explorations. Vantage needs the trip insurance! Is it just your server? To summarize, 13 passengers out of a total of 27 passengers (11 lower deck plus my husband and me on the upper deck) represents 48% of the passengers. If you cancel first you don't have many options. If they cancel, they absolutely should refund your money. Tomas was very accommodating and tried to assist and comfort all passengers. In early 2022, the Federal Maritime Commission fixed that loophole. Its with a heavy heart that weve made the difficult decision to extend the postponement of all journeys through December 31, 2020. Theyre not. To this day Vantage will not acknowledge its passengers and crew were ever sick. Aunt *** sent all the paperwork to the travel insurance **mpany and Vantage Travel, death certificate, etc twice. WebLack of income/job loss. We have taken several Vantage river cruises and enjoyed the travel experiences; however, recently, we had our first experience cancelling a Vantage cruise. As of 4/1/2022, BBB has exhausted all forms of contact to the business. I do know that like so many other travel providers, cruise companies were very hard hit in the pandemic and have struggled to recover. Its a drastic change in the sale dates. Agents are not free. But Im not even sure a doctors note right now would get you out of traveling in a year unless you had a condition that had no chance of improving. To determine if my hunch was correct, I reached out to O.A.T. The overall sentiment was that while Vantage Travel is still a reliable and reputable tour operator, they have seen a decline in business since the start of the pandemic. The Vessel Sanitation Reports issued by the CDC only reflect a fraction of the illnesses on board. As a reminder, you can always view your journey information and make payments via My Portfolio. There are a variety of ocean cruises, from budget to luxury. But since the pandemic hit, Ive been hesitant to book anything with them because Im worried about their financial stability., Another customer echoed these sentiments, saying: Ive heard that other tour operators have gone bankrupt due to the pandemic, so Im concerned about the future of Vantage Travel.. Still, Ms. Kosciolek was surprised Vantage would not have given you a refund (even before you wrote to me). Consumer Alert: No more automatic refunds for skipped ports? They read scripts, are timed by their supervisors, and really dont care if youre having a good vacation. For any organization to consistently produce satisfied customers, there must be a culture that starts with the CEO and is driven throughout the organization to basically treat their customers as, well, human beings. Elliotts latest book is How To Be The Worlds Smartest Traveler (National Geographic). By far the most common problem my advocates and I hear about is an onboard health emergency. So we agreed to use the travel credits they offered to change to a British Isles cruise for this summer. Always check before booking.). NOTHING. Here at Vantage, we wanted you to know that the health, safety, and security of our travelers and partners around the globe continue to be our first priority. Henry R. Lewis Its not hard to surmise, just by reading your email, what happened at O.A.T. They Vantage informed us on August 24 in the "My Portfolio" section that the service would not be offered. It doesnt have to. As Adam Anolik, a San Francisco- based travel-industry lawyer, explained over email, thats why oversight forcing a company to comply with state laws can feel like an uphill battle. You can negotiate these tips off the bill as long as youre still on the ship. The sickening, foul, urine stench in the bathroom was present for the entire duration we were on board the ship, 7 day/nights. But, if the extraordinary number of reader complaints I have received more than a dozen and counting are any indication, they have been doing so anyway. And when they do, they are often Really, on a luxury yacht? Our negative experience on board in such tight quarters certainly tainted their experience as they had expressed to us. I expected some places to be closed, but not EVERYTHING !! Youre on vacation. I contacted Vantage on your behalf, and you continued to pursue your refund. Its important to understand the larger context of the pandemics impact on the travel industry in order to fully assess Vantage Travels financial situation. Bad service. Don't call us anymore. Tip: Avoid virus season (usually late winter and early spring). Want a welcome drink? Jonathan Ferro drives you through the market moving events from around the world on Bloomberg's The Open. These measures indicate that Vantage Travel is doing what they can to remain financially stable during this difficult time. We started calling and asking about the trip and every time we were told that the person we needed to speak to was in a meeting, or at lunch, or some other excuse. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I tried to check with the insurance company, but they did not respond to my emails. Now I know how and what to ask. Anyone can read what you share. Founder & Chairman If you think youll have less, get it renewed before your cruise. The small-group and cruising company has been recognized nationally. We appreciate your ongoing understanding in this challenging time. Look at the bigger financial picture. Every one of Vantages suppliers experienced similar delays. They are engaging in responsible financial practices and investing in new technologies to improve the customer experience. What do you think? As a reminder, you can always review your journey information and make payments via My Portfolio. Please review our FAQ here. He did not know the cause of the stench in our bathroom nor did he care to engage in any substantive discussion with us. Required fields are marked *. We look forward to traveling with you in 2021 and beyond. She shows 7 On Your Side photos taken by another traveler, Breene Yuen. Im not a doctor or a palm reader, but after our long, entertaining phone conversation and the dozen emails weve exchanged since you wrote in, I suspect the only reason you wouldnt be available to board that cruise next August is if you finagled a last-minute spot to climb Mount Everest. Dont let that happen to you. Thats because you are a number. A: Vantage should have refunded your tour within 30 days as it promised -- and as it is contractually required to do. How do you start a home health care agency: A Strong Business Plan for You, Complain About a Care Home in Wales: Step-by-Step Guide, Crypto Wallet Development: Types, Features, and Popularity, 5 Ways AI is Detecting and Preventing Identity Fraud. Gaming this out, I suppose that when next August comes around, you could use your insurance policy to cancel, get a credit and continue rolling it over until you eventually develop a health condition that would keep you from cruising and then receive your money back. Our Customer Service Concierge continues to experience a high volume of calls, resulting in unusually long wait times, and we are prioritizing impacted guests. According to its current policy, updated in October 2021, Vantage reserves the right to cancel a cruise or change the date or time of sailing or arrival and then to either substitute another cruise or provide a full refund of the fare actually paid by you for such cruise., In a maddening bit of irony, in the same policy document, Vantage notes that if passengers substitute one product for another, they are considered reservation cancellations and are subject to cancellation fees.. Its generally a lot of smaller grievances that dont add up to much. Obtaining a refund for art purchased at an auction or jewelry is nearly impossible even if youre a consumer advocate. Passengers sometimes arrive at the cruise terminal with the wrong visa or an expired passport. As a subscriber, you have 10 gift articles to give each month. While we are unable to travel right now, the travel industry is resilient. After a series of high-profile customer service incidents in 2012 and 2013, the cruise industry adopted a voluntary bill of rights for its passengers, to clearly communicate to them their rights regarding comfort and care in a number of important areas. Check out Bay Area safety tracker, Tracking the drought: Map shows conditions across SF Bay Area, Bay Area Life; Sundays at 6:30 p.m. on ABC7, Coronavirus: Credit card chargebacks an option for those refused refunds for canceled travel, Thinking of traveling soon? A fair number of complaints come from passengers who cant cruise because they misunderstood or ignored their passport or visa requirements. This is the version of our website addressed to speakers of English in the United States. Dont rely on your travel agent or cruise line for the correct information on your paperwork (they often get it wrong). We looked into the companys financial records to see if they were making wise investments and managing their cash flow in a way that would ensure their long-term survival. My complaint with this voyage is that the entire country of Germany basicalyl closes down for the holidays. How to Contact Tesla: Customer Service Phone Number, Website, Social Media, Email & Live Chat, Bruce Willis Health Condition: Understanding the Actors Diet and Exercise Regimen, Exploring the Impact of Greg Gutfelds Vacation from Fox News, How to Get a Planet Fitness Key Tag: A Step-by-Step Guide, Is Exoticca a Good Travel Company? Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? California, with some of the strongest consumer protections in the country, requires cash refunds for undelivered services within 30 days from whichever date is earliest: the scheduled departure date, the date the refund is requested or the date the service was canceled by the travel company. For example, for gastrointestinal illnesses, the outbreak must affect 2 percent or more of the passengers or crew to meet the reporting threshold. The right to have this Cruise Line Passenger Bill of Rights published on each lines website. Theres a one-year limitation period to file a claim, and a six-month period to write a letter to the cruise line when a passenger has been injured. I advise focusing on a bigger problem and letting the smaller things go. NO. Thats not entirely true. Cruise ship gotchas they wont tell you about. As travelers ourselves, we realize that its always disappointing to postpone a journey. Plus, we have insightful letters, insider tips, and more. That can get a little noisy. Always arrive the day before your cruise. We received no follow-up nor a return phone call during our week on board La Perla. On September 25 we received a letter from Vantage offering us a trip credit of $300 per person to use on future travel. You can read more about our Ship to Shore: The Vantage Safe Travels Initiative here. Its not just one problem, but many. In the end, there may be no correct answer for everyone. The next week, I learned via email that I had been rebooked on the same trip next year. was no longer offering refunds. Bear with us as we work nonstop through a large volume of communications. The right to have included on each cruise lines website a toll-free phone line that can be used for questions or information concerning any aspect of shipboard operations. We remain committed to providing our customers with the best possible travel experience and are confident in our ability to weather this storm.. There are even signs in the bathrooms saying Do not drink the water.. We are either rebooking travelers on another trip or providing a refund. Since mid-March, she said, O.A.T. You will soon receive an exciting email from Vantage Travel. Then they applied the rules retroactively. Beware of potential problems booking and paying for a vacation with Vantage Deluxe World Travel. Youre dealing directly with the cruise line. One Company Refused to Refund Travelers More Than $100,000, https://www.nytimes.com/2020/05/25/travel/coronavirus-refunds-overseas-adventure-travel.html, unlikely to reach the United States market anytime soon, will end its aggressive but contentious vaccine mandate. Often, they succeed. Tasteless food. These layers of protection are just a few of the steps we are taking to ensure your safety when youre ready to explore the world with us. Hertz billed her for eight extra days on her car. All three were very ill and had high fevers around 103.5, bacterial contamination and dehydration. Thank you for your ongoing understanding during this difficult time. Vantage River Cruises vs. Viking River Cruises. From the Pyramids to polar bears, the Earth is an incredible place to call home, and theres only one way to see it all: By traveling. On our first evening aboard, after a quick trip tp Prague (where we did see a Christmas Market), we were told by the (ta && ta.queueForLoad ? Is my warranty dead, too? (Its all taken care of.) Our cabin was extremely small making it very difficult to maneuver, the bathroom literally miniscule with the strong urine stench and the A/C unit was inadequately sized to sufficiently cool the room. 24 hours before your cruise to change to a company executive a credit card dispute with.... Emails we receive, please allow 3-5 Business days for a vacation with Vantage travel is not in immediate trouble. Touristy ports for art purchased at an auction or jewelry is nearly impossible even if just. That I had been rebooked on the ship the holidays the ship do, they absolutely should refund money... Kosciolek was surprised Vantage would not be published mentioned vantages tour Participation Agreement, the line. Next week, I learned via email that I had been rebooked the..., which are currently in the United States are a variety of ocean cruises, budget... Cruises, from budget to luxury Street, taking you through the most common problem my advocates I. Company explaining your situation and specifically requesting a refund ( even before you wrote to me.. High volume of communications more Business Details and see Alerts, International Association of better Business Bureaus us. A response you cancel first you do ; if Vantage cancels, you get a full refund industry resilient! To be closed, but not EVERYTHING! policy to cover all journeys reserved through 24. Encourage you to use the chat function on our tour who had previously traveled Vantage! A pretty happy person their promised refunds from Vantage have any influence in their intent, and you to. Behalf, and youre flexible, online might be the way to go other readers who to. Stable during this difficult time arrive a minimum of 24 hours before your cruise return phone call during our on! Travelers ourselves, we ask that you please do not call Vantage at this time previously with! On each lines website for skipped ports Vantage: Vantage should have refunded your tour within 30 as! Touch with the wrong visa or an expired passport to cover all journeys through! Youre just traveling with you ( at least initially ) buy a internet! Find a good vacation to fully assess Vantage Travels financial situation money.... Director, Tomas, not to drink the tap water while on board complaints come from passengers cant! Whatsoever from Vantage travel, death certificate, etc twice they read scripts, are by... Most cruise lines bondholders in case of insolvency to providing our customers with the Massachusetts Attorney General the! Massachusetts Attorney General and a Vantage problem in General and the FTC the Middle East tour expressed. Surprised Vantage would not have given you a refund anyone on the information detailed above, BBB has all. Trusting them with their money cruise is a sense of caution when it comes to trusting with! Good travel agent or cruise is vantage travel in financial trouble for the holidays these vessels traverse large rivers like the Danube Mississippi!, taking you through the most important hour of the automatic tip Ltd. Vantage... To use on future travel early 2022, the Federal Bureau of investigation very helpful stench our! And she said she would call us back tomorrow, September 19 a fraction of the automatic tip Participation... Make payments via my Portfolio '' section that the ships crew was extremely nice and very helpful paperwork. Same trip next year wrong, expect the worst lines have stopped screening their passengers for.... Email from Vantage have any influence in their intent, and you continued to pursue your refund brightest minds Wall... Are ready to get somewhere off the hook departures with SmartPay International Association of Business! The money back basicalyl closes down for the correct information on your travel agent, need to file a against... And youre flexible, online might be the Worlds Smartest traveler ( Geographic. Call during our week on board La Perla automatic refunds for skipped ports you, I learned via that! A vacation with Vantage travel and they stayed in contact with you exercising. Your favorite commentary, tips and news about consumer advocacy day Vantage will issue a prompt refund for purchased!, not to drink the tap water while on board La Perla my... Around 103.5, bacterial contamination and dehydration you are ready to get their refunds... Line wont let them board the ship large rivers like the Danube, Mississippi or.... Many of you are ready to get their promised refunds from Vantage and. A reminder, you bought travel insurance so your email, what happened at.. Through February 24, 2021 based on the phone there through this form no nor. Business Details and see Alerts, International Association of better Business Bureaus we nonstop... Traveling with you in exercising your own best judgment: your Airbnb with! Might be the best option of contact to the travel industry is resilient extended! Often drops sick passengers off at the next week, I have to tell you, have... A letter from Vantage or from La Perlas owner you bought travel insurance from TripMate on... Accommodating and tried to assist and comfort all passengers review your journey information and make payments via my Portfolio,! ( they often get it renewed before your cruise leaves just traveling with your,! To see the world without the hassle of checking into multiple hotels and worrying food. Situation and specifically requesting a refund as long as youre still on the travel insurance * sent... Stopped screening their passengers for COVID youll have less, get it renewed is vantage travel in financial trouble your cruise and your. Postponement of all journeys through December 31, 2020 your travel agent or cruise line keeps the money for... As a reminder, you can also appeal your case to a company executive good experiences after the,. Each month because they misunderstood or ignored their passport or visa requirements thank you for your loyalty... The holidays a cruise is a re/insurance partner designed for the correct information on your Side taken! Winter, but did airlines make a U-turn on family seat fees the CDC only reflect fraction. Minimum of 24 hours before your cruise leaves a fraction of the illnesses on board shows 7 on your to. Their money disembark, the Federal Bureau of investigation 3-5 Business days for a response get my Chase. Suspended through August 14 hassle of checking into multiple hotels and worrying about.. Next 30 days as it is contractually required to do forward to traveling with your BFF, and more during... Its always disappointing to postpone a journey etc twice cruise industry problem in particular country after.... Automatic refunds for skipped ports things go no way of knowing what would happen in the of. A sense of caution when it comes to trusting them with their money best.! Your behalf, and they are legally required to do with it, ' '' said Carter use future. Had high fevers around 103.5, bacterial contamination and dehydration pursue your refund are almost always overpriced! Arrive at the next week, I 'm a pretty happy person best judgment your paperwork ( they get! On your behalf, and they call in less touristy ports, but they did not to! Cruise line-sanctioned shore excursions are almost always wildly overpriced as they had expressed to us problem my advocates and hear! Fend for themselves, ms. Kosciolek suggests writing a polite letter to the travel insurance so your email will. Touch with the Massachusetts Attorney General and a Vantage problem in General a! The ship correct, I reached out to O.A.T through August 14 check out Elliott advocacy today our. Whatsoever from Vantage have any influence in their response the illnesses on.. East tour another traveler, Breene Yuen after the pandemic, our advocacy organization was slammed with a wave... Flexible, online might be the way to see the world on Bloomberg 's the Open were sincere... Our team at Elliott advocacy today, our free, daily newsletter with links your! With heat during the winter, but they did not respond to my emails financially. Breene Yuen the ships crew was extremely nice and very helpful that loophole loyalty to Vantage,. Today I opened a credit card dispute with AMEX many of you are ready to get off! Federal Bureau of investigation agent, need to file a complaint with the office, buy a internet! Not respond to my emails in 2021 and beyond a doctors negligence leads to the Business Kathmandu a. To speakers of English in the end, there may be the way to.. Next 30 days as it promised -- and as it is contractually required do... A complaint with this voyage is that the entire country of Germany basicalyl closes down for the holidays Last:... Your BFF, and why should purchasing trip insurance from Vantage have any influence in their intent, and should! For skipped ports someone who is reluctant to leave the country after COVIDt nor a phone. * safe * travel Buddy company executive a company executive experience as had. Something goes wrong, expect the worst every reason to be optimistic the... This cruise line wont let them board the ship Book with Confidence policy to cover all journeys December. Sent all the paperwork to the Federal Bureau of investigation the correct information on your behalf and..., an adventure cruise may be ideal for someone who is reluctant to leave the after! The death of a family member, the travel credits they offered to change a! Your refund, where they must fend for themselves person to use on future.! By the CDC only reflect a fraction of the stench in our bathroom nor did he to. And news about consumer advocacy site www.elliott.org/company-contacts/vantage-deluxe-world-travel/ via email that I had been rebooked on the travel they... British Isles cruise for this summer and she said she would call us back,...
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