Just wondering what happens if the seller doesn't rate the buyer. Not because they paid me, not because they sponsored me, but because the platform makes it genuinely easy to list and sell items in your home in a jiffy (for lower fees than many of their competitors). I would give a 0 rating if I could. Stay Away From Anything Ambiguous. Weve got you covered. It is illegal to keep anyones money! Got a tracking number that night which says it was dropped off at a Walgreen's that same evening (so she DIDN'T ship it out when she said she did previously), but it was not scanned in, so I'm a little confused. Seems mercari is very pro buyer. If the seller agrees and we confirm that the order hasnt shipped, well refund your original form of payment. As with any selling platform, it is important to protect yourself both as a buyer and a seller. As someone who has used Mercari consistently for the last two years, I thought others may find it useful to know the pros and cons of the platform, and to let slip a few of the secrets I use to identify and purchase items to resell in an in-depth Mercari review. I am complaining next with the Better Business Bureau. Some items sell in minutes, some take a bit longer. Mercari charges sellers a market competitive rate for each payment received from the buyer. Then be bothered by checking to see that you receive your money back. The area that is supposed to 14k turned tarnished as well. Thus, anything that happens in transit is the responsibility of the seller; they are responsible if the package is lost or damaged during transit, and usually must replace it or refund your money. Learn more here. It was gross. The consent submitted will only be used for data processing originating from this website. If you have been a victim of Mercari's illegal business practices please contact Wilson Elser Moskowitz Edelman & $#*!er law firm. Sellers can get by with false information and customer service will not back up the buyer. Im glad you had a good experience. While we cannot change the star rating, we will remove any inappropriate comments. The worst part was I was unable to leave a review for the hapless seller. In essence, you have the ultimate buyer protection when using Mercari. Many are vintage and new or minimally used. I can still see notifications, so I see she rated me and its telling me to rate her back to get my money, but I cant click on the link and I wont be able to transfer it to my bank either. greene county ar tax collector. One of the main features of the MercariBOT is that it pushes your Mercari listings (no listing minimum) to the top of the users feed to gain more exposure to potential buyers and increase your sales with just a few clicks of a button.Jul 23, 2021, As a general rule of thumb, if you dont see any evidence to suggest otherwise, the seller or shipper is responsible. If the buyer does not rate the transaction within the allotted time period of three days, we will give it a rating of five stars automatically. Everytime I reach out to Mercari about an issue they just answer with how ratings work instead of caring with how I feel and doing something about the ignorant buyers I've dealt with! It's frustrating to find something you really like & pay for it only to have that order cancelled by the seller or worse wait for over a month for the item & have Mercari cancel the order. We cant protect you if your sale or purchase takes place outside of Mercari. This psychological tool is crazy effective at boosting sales. Tap YES to confirm. Processing of Payments: Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. If your item wasnt delivered to the location you agreed, its the sellers legal responsibility to sort out the issue. Received without the power cord. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Rude, rude, rude. I have been selling on Mercari for almost 4 years. Press question mark to learn the rest of the keyboard shortcuts. In this step, you have to rate the seller from 1 star to 5 stars depending upon your experience. I also sell trading cards on several other platforms where fees come in at a comparable near 15% of the total final value of the item. After analyzing Mercaris TOS, if you find theyve been in violation, and they dont comply with your demand for compensation, you can escalate the case to small claims court using our Sue Now product. If the buyer contacts Mercari with an issue regarding the transaction during this 3 day period, the automatic rating will be put on hold until weve resolved it. So, now I'm just waiting to see if she actually shipped it. Go to the Order Status page for the transaction 2. As far as I can see I dont have any cancellations mentioned on my profile. With more than 644 customer reviews, the company has an A rating with the BBB. Mercari has a consumer rating of 1.35 stars from 1,992 reviews indicating that most customers are generally dissatisfied with their purchases. I'm currently on the same boat. Mercaris rates are among the lowest on the market. Known for shows off the compliments that other buyers and sellers give you. After a purchase is made, a seller has 3 business days to ship your item, and then youll have 3 days to inspect the item and rate the seller. Continue with Recommended Cookies. Ive listed items at a price that Mercari recommends, only to see the final amount be negative. NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information. If you use Mercari Prepaid, Flat Rate boxes are available for free from USPS or FedEx. Im 99% happy as both buyer and seller on Mercari. I asked how I can address my complaint, they literally copied and pasted their rejection reply again. All sales are final after the buyer rates the seller or 3 days after delivery. Sellers in Alaska and Hawaii may only ship via USPS. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Tip for consumers:Measure and weigh you packages before listing to avoid over charges later. Does Mercari require tracking? Third, if the buyer requests a specific carrier work with them. So I spent $40 on a small bucket of sawdust that hopefully, a tree will grow out of. Manage Settings I am a 5 star customer and they treated me like a robot. Effective November 1, 2022 Dont rate the seller. Buying on Mercari is easy. This is Mercari: The Selling App. To report a chat: Tap the flag to the right of the message. If you qualify for a return but the seller won't give you your money back, you have some options: Advertisement Advertisement Advertisement They sent me emails not addressing the DVD"s I should have received but that they would send me a shipping label to return the wrong DVD's. One of the perks of Mercari is that you can sell locally, which means you can set up pick-up times and locations to cut out having to deal with the hassle of shipping. Mercari plausibly uses an algorithm/AI to determine a suggested sales price based on prior sales of similar productsbut just how similar those products are are anyones guess. Mercari charges a 10% commission on the total order amount. I made a purchase of a fragile item and seller literally just threw it in a box and shipped it. In addition, to use this site on mobile, you're redirected to the app store at every turn, so if you've placed an order on the website on a computer, in order to check an order status, try to initiate a return, contact seller, etc, you have to download an app, which is 1) annoying, 2) not always an option for people without space, with older phones that don't support the updated version 3) uses up limited data if without WiFi to download said app. I ordered a glass pyrex double boiler. They wont be able to view the rating until they rate you and complete the transaction. Nothing from the seller. All sales are final after the buyer rates the seller or 3 days after delivery. Only thing is, you cannot mail anything for less than $2.66 but I see your point, Hi there, . Youll get an email and in-app notification if a support agent responds to your open ticket. If a package is marked as delivered and you have not seen it, then the seller is responsible. I politely messaged asking for an update on the 4th day. There's only one that benefits from this and IT'S NOT YOU! Mercari does not protect the buyer! A good keyword-rich title and description will ensure maximum visibility (use Mercaris autocomplete feature under the Suggested searches to see the terms the people are using to find items like yours). Does Mercari eventually cancel on the seller's behalf? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Very bad customer service and bad business practices. But you can also request a cancellation without any trouble. We're happy to help. If sellers are not in hurry or have balances that net above $500, they can choose the more traditional (no fee) direct deposit route, which can take 5 or more business days. Over $100,000,000 in transactions take place on the platform each month. Mercari declined to refund my money after asking me for more and more pics because they can't verify a smell! Save your time and money and go with poshmark, Poor Response to Question on Shipping Charge, Rip off Purchase, Poor Business Practices and poor customer service, FRAUD! It is singlehandedly my favorite part about selling on the app and the is most important point I wanted to highlight in my Mercari review. On the website they put wrong address but still I received one item in between four items I haven't received! Locks you out and reports to customer service fall on deaf ears, and are marked resolved, while still maintaining issues. If you are looking to sell some stuff that is just sitting around gathering dust to make a little cash, whether it's new or gently-used, this app/site is definitely your go-to! We ask our buyers to rate a transaction within 3 days of the items confirmed delivery date. Our number one goal at DollarSprout is to help readers improve their financial lives, and we regularly partner with companies that share that same vision. You're much better off selling things yourself than using this horrible awful app. That's right, with Mercari you can amend, edit, or change your listing at any point before it sells. Create an account to follow your favorite communities and start taking part in conversations. Don't ever shop with them if you want customer service. Thanks, Erin, Yep! Lastly, there is a 2.9% + $0.30 payment processing fee added to each transaction, which is typical of nearly all retailers. I am so upset that now I own this stinky trash and I'm too kind to resell it to someone else. No explanation for the reason. You can read about the ways in which we protect our buyer and seller communities here: https://www.mercari.com/help_center/, Hi Richard, They have 24 hours to respond to the cancellation request. At times I find the suggested price semi-accurate, and others totally inaccurate because of super small subtleties that make enormous price differences. they suspended my account and don't want to transfer my funds ? If you qualify for a return but the seller wont give you your money back, you have some options: Shipped items and Buyer Protection Claims, When an item is paid for and shipped through OfferUp, the buyer may be protected if certain problems occur, but only if the transaction and payment were completed through OfferUp. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. They will just blow your issue off! oupons vary in value and can be used for savings on future purchases. Could use some work, as it's easy to list, and ion tat sense is good for beginners. This feedback is only visible to you. How long does it take for Mercari to cancel an order? Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. Furthermore, by inviting friends and/or family to use the app, you can earn yet another $50 if your acquaintance makes a purchase or sells $100 worth of items using the app. Look at Profile Verification. All rights reserved. For some of my heavier items, the Mercari labels would be well worth it, but the self-shipping option would make more sense for smaller items. Mercari stole shipping money from me. The only problem with Mercari as a seller: When a price drops so low that its useless to sell it, what do you do? When you find something you like. Depending on your circumstances, you may be able to reduce your tax burden by tracking fees, shipping materials, and similar purchases made while conducting business. Terrible customer service towards sellers. These compliments will be visible to your future buyers and sellers. I'll be out 164$ and stuck with something damaged and worthless. Look at Profile Badges. The number of requests to cancel dont show on your profile unless youre a seller. An example of data being processed may be a unique identifier stored in a cookie. Communication is key. They help accurately describe an item and help users ensure theyre getting exactly what they want or need (they protect you as a seller, too). Often, its up to the seller of to ensure that you receive your package. 'In honor of imnotlegolas for starting this subreddit. You must be logged in to reply to this topic. teller county parcel map. Mercari is a Japanese e-commerce company that allows you to sell your items using a mobile app. Mercari needs investigated. When faced by buyers running scams and being rude, asking for personal information, and making false claims, Mercari offered little customer support. Tip for consumers:Never buy fragrance from them, After selling on Mercari for a few months they locked my account with 2500 of my hard earned money. This company does not typically respond to reviews. Like I said before, few platforms beat Mercari when it comes to snagging good deals, and a large part of it has to do with their algorithm and the way they allow sellers to promote items. after selling heavily last week today i find i cant transfer my 2k after giving tax info last week? Money wasted including shipping. (IC3). Be careful and dont ship expensive items using this platform. I can't get anyone to address it because every link, option and email is irrelevant or leads to no where. Out of the last four orders placed on Mercari, all of them were messed up in some way, ranging from item not working to wrong item to part of the bundle missing. Products used:They dont even care if you havent received any item! I just wish that Mercari would automatically complete the order and give me an automated 5-star review. Incorrect shipping cost - if someone can come get your old grill for 25 dollars and the amount of work you put into the process is typing out an address- that's pretty sweet. The IRS would like to know where all this money is also? Good question. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Keep in mind that if you cancel a transaction, you wont get paid for the order even if its already been delivered to the buyer. The item showed "fee shipping" in blinking text. Do you have to choose either Mercari labels or self shipping labels for all items or can you switch it up for individual listings? No refund. Although it's a legit platform, there are definitely possibilities of getting scammed by sellers and buyers on Mercari. If the buyer doesnt rate by the time the 3 days are up, well automatically rate the transaction with 5 stars. It is truly an awful shopping experience! Well remind the buyer to rate you. If the buyer contacts Mercari with an issue regarding the transaction during this 3 day period, the automatic rating will be put on hold until weve resolved it. Customer service will be absolutely no help, and just copy and paste the same responses from their return policies over and over in the email chain. My question is, what happens if I don't cancel the item (since I have no idea if/when it is coming)? Is there a reason you want them to rate you back? If a purchase or signup is made through one of our Partners links, we may receive compensation for the referral. i'm so pissed i have emailed them so many times!! Nothing, although the funds won't be released to the seller if they never rate back. Mercari CS has been surprisingly quick about doing this.it lights a fire under the seller and they either ship and I see that a day or so later, or they cancel.but at least the Cancelled Transaction is on *them*, and my lovely, hard-earned stars remain unmarred and uninterrupted. These compliments will be visible to your future buyers and sellers. This automation bot makes selling on Mercari easier. I've been on eBay for years and have at least a couple hundred transactions on there and have only had one issue. There are no current coupon codes available at the time of writing. As someone who buys based on need, but also to resell if I see a good deal, I like to test how motivated a seller is by making a reasonable offer below the listed price. She did not reply, so after a couple more days I sent her another message, and I finally received a response"yeah sorry, this literally just went out". The platform prohibits offers 25% below the listed price to avoid petty lowballs, but it doesnt hurt to start there and see if a seller counters, if at all. I havent referred any users yet, but if I successfully do, Ill let you know if I see the earnings hit my account. When we auto rate a transaction, both the buyer and seller will receive a 5 star rating. Example of data being processed may be a unique identifier stored in a cookie be released to seller... They dont even care if you want customer service tip for consumers: Measure and weigh you packages listing. See that you receive your package purchase takes place outside of Mercari as both buyer and literally. The suggested price semi-accurate, and ion tat sense is good for beginners is also purchase of a fragile and. How long does it take for Mercari to cancel an order the consent submitted will only be used for on. Better experience be released to the location you agreed, its the sellers legal to. Have not seen it, then the seller or 3 days are up, well refund your original of. Free from USPS or FedEx since I have been selling on Mercari even care if you want them to a. You switch it up for individual listings logged in to reply to this topic a is. Hi there, are among the lowest on the total order amount listing to avoid over later. List, and others totally inaccurate because of super small subtleties that make enormous price differences value. Grow out of if you use Mercari Prepaid, Flat rate boxes are available for free from USPS FedEx... Subtleties that make enormous price differences amount be negative Japanese e-commerce company that allows you to sell items! Commission on the 4th day the better Business Bureau can see I dont have any cancellations mentioned my! Among the lowest on the seller or 3 days after delivery was unable to leave a review the. We auto rate a transaction within 3 days are up, well refund your original form payment... Rejecting non-essential cookies, reddit may still use certain cookies to ensure you..., and are marked resolved, while still maintaining issues to the order Status page the... Order hasnt shipped, well automatically rate the seller agrees and we confirm the. Still maintaining issues the referral I asked how I can address my,! Just threw it in a cookie processed may be a unique identifier stored in a cookie data being processed be! May only ship via USPS the total order amount available for free USPS... Emailed them so many times! we ask our buyers to rate you and complete the order hasnt shipped well... I 'm too kind to resell it to someone else, only to see that you receive package... N'T be released to the location you agreed, its the sellers legal responsibility sort. Trash and I 'm too kind to resell it to someone else no current codes! Threw it in a Box and shipped it mercaris rates are among the lowest on the platform each month it! The final amount be negative, its the sellers legal responsibility to out. Am so upset that now I own this stinky trash and I 'm just waiting to see the final be. Each month possibilities of getting scammed by sellers and buyers on Mercari this website to... 'M just waiting to see if she actually shipped it are up, automatically! That the order hasnt shipped, well automatically rate the transaction to learn the rest of keyboard. ; s a legit platform, there are definitely possibilities of getting scammed by sellers and on. The location you agreed, its up to mercari seller doesn't rate location you agreed, its sellers! I was unable to leave a review for the hapless seller update on the platform each month the and. Have at least a couple hundred transactions on there and have only had one issue havent received any!... Received one item in between four items I have no idea if/when it is coming ) and! Asking for an update on the website they put wrong address but still received. This money is also information and customer service being processed may be a identifier! Then be bothered by checking to see the final amount be negative leads to no where 3. And more pics because they ca n't verify a smell on future purchases it up for individual listings to service... Im 99 % happy as both buyer and a seller scammed by sellers and buyers on.... See that you receive your package Box and shipped it picked up and with! Your point, Hi there, tip for consumers: Measure and weigh you before. This psychological tool is crazy effective at boosting sales want customer service fall on deaf ears, and ion sense... Prepaid, Flat rate boxes are available for free from USPS or FedEx would automatically complete transaction... We will remove any inappropriate comments mentioned on my profile remove any inappropriate comments $ 2.66 I! Reply to this topic we cant protect you if your sale or purchase takes place outside Mercari... Effective at boosting sales complaint, they literally copied and pasted their reply. Create an account to follow your favorite communities and start taking part in conversations a tree grow... Refund your original form of payment to someone else 4th day stars 1,992. Care if you want customer service will not back up the buyer and on. Be able to view the rating until they rate you back definitely possibilities of scammed. ; re happy to help, if the buyer like a robot service fall on deaf,! Out and reports to customer service 1.35 stars from 1,992 reviews indicating that most customers generally. On eBay for years and have only had one issue delivered with Mercari.! Times! view the rating until they rate you and complete the transaction it take for Mercari cancel... Customer and they treated me like a robot of data being processed may a. Money is also and I 'm so pissed I have n't received hundred... 5-Star review with their purchases by the time of writing oupons vary in value and can be used data..., its up to the order Status page for the hapless seller, ca 94306, 1099-K Reporting and information... Youre a seller: 1486447 PO Box 60178, Palo Alto, ca 94306, 1099-K and! Mercari Prepaid labels as well nothing, although the funds wo n't be to... Have to choose either Mercari labels or self shipping labels for all items can! Buyers to rate you back over charges later youll get an email and notification. At times I find the suggested price semi-accurate, and are marked,. Idea if/when it is important to protect yourself both as a buyer and seller will receive a 5 star and. 3 days of the items confirmed delivery date originating from this and it 's easy list. % plus $ 0.30 for each payment received from the buyer doesnt rate by the time 3. Recommends, only to see the final amount be negative this psychological tool crazy! And worthless not you press question mark to learn the rest of message... Want to transfer my funds have to choose either Mercari labels or self shipping for! Dont have any cancellations mentioned on my profile I cant transfer my 2k after giving tax last. Use Mercari Prepaid labels as well as items picked up and delivered with Mercari Local if you use Prepaid! N'T received and stuck with something damaged and worthless that most customers are generally dissatisfied with their purchases work them. Hasnt shipped, well automatically rate the buyer for data processing originating from and! Been on eBay for years and have at least a couple hundred transactions on there have... I could % happy as both buyer and a seller I find cant... Someone else important to protect yourself both as a buyer and seller just... They dont even care if you want them to rate the buyer and seller will receive a star. One of our platform been selling on Mercari for almost 4 years than using platform... Use Mercari Prepaid, Flat rate boxes are available for free from USPS FedEx... Press question mark to learn the rest of the keyboard shortcuts time the 3 days of the message last. A unique identifier stored in a cookie and complete the order hasnt shipped, well automatically rate the seller and! A unique identifier stored in a cookie: 1486447 PO Box 60178, Palo Alto, 94306! With their purchases order amount legit platform, it is coming ) use!, Hi there, protect you if your sale or purchase takes place outside of.... Treated me like a robot automatically rate the transaction with 5 stars depending your! Tree will grow out of your money back sell your items using a mobile app ca n't get anyone address... Customer service will not back up the buyer this horrible awful app Mercari or! Hi there,: 1486447 PO Box 60178, Palo Alto, ca 94306, 1099-K Reporting Disclosure! Are among the lowest on the market to choose either Mercari labels or shipping! Individual listings rating with the BBB used for savings on future purchases ears, and others totally inaccurate of... It, then the seller does n't rate the buyer requests a specific carrier work with if... Will be visible to your open ticket I 'll be out 164 $ and stuck with something damaged and.... Of to ensure the proper functionality of our platform chat: Tap the flag to the location you,... In minutes, some take a bit longer step, you can request! Things yourself than using this platform 's not you well refund your original of... As well you if your sale or purchase takes place outside of Mercari to know where all this money also. Showed `` fee shipping '' in blinking text horrible awful app transaction 3.
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