Cancellation within 24 hours of booking Booking a flight in a few steps Changes due to a schedule . Faithfully Yours,ChatDeal. Dear Terry,We apologize for the negative experience encountered with the canceled segment.Unfortunately, it takes approximately up to a year or more to receive a response related to refunds from Fiji Airways.Allow us to confirm that the refund request was submitted and currently it is pending audit from airline's head office. Kind regards, They will say they will call you back but they will not. I called ChatDeal and got into a cycle of options and was sent in a text, a chat box for Chat Deal. Booked via Kayak but apparently that was Chatdeal. i want send court notice. Gain trust and grow your business with customer reviews, Usually responds not within the first month, To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Don't waste you time and money horrible service and even more horrible customer support. Please contact us at investigation@chatdeal.com so we can get this sorted. He promised to give me the aisle seats and said to be back in 5 minutes, not even 5 minutes he is done with me. The purchased Plan status will be displayed on your ticket receipt. My trip is still coming up and I'm afraid we won't have a reservation by the time we get to the airport. Booked and paid for round trip business class, chatdeal put me on premium economy on my return leg. Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. I paid extra for selected seats and I didnt have option to select any seat during checkin. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. Our dedicated staff will be pleased to learn of your high praise. Chatdeal Help Center Changes, Cancellations & Refunds Requesting a refund. Last weekend, they advised me via email and text message that there is a change with the itinerary made by the airline. Tip for consumers:If you buy flight tickets with Kayak, don't buy any extra with Chatdeal. I strongly encourage you to reconsider before booking with them, because if you need help, you'll likely be on your own. The only issue is that we couldn't resolve my issue of seating assignments on codeshare flights to Japan, but she's looking into it which I appreciate. The layover is almost 4 hours longer than the original itinerary and the secondary, extending or travel time by about 4 hours, and were departing 2 hours earlier, but in the end it is all ok. This company responds to reviews, but usually not within the first month. Dear Loic,Your review is very concerning to us. Chatdeal is a rip-off. For more information about the command, view its help information. ChatDeal Service Team, I wouldn't even give this website 1 star. Then they said they were requesting a refund but after 60 days said that I would have to pay $100/ticket for them to inquire about a refund. Bundles and Additional Services 3 . Yours sincerely, Chatdeal Team BE Bee 1 review GB Feb 3, 2023 Horrible experience Horrible experience. I then asked to be rebooked on another flight which they said they would do. Thanks Jenny! Now, a week ago I reached out to them regarding the change. Never get a callback total scam. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. I booked a trip to Australia in June of 2022. Waiting in the phone more than 35 minutes to contact customer. All emails bounced. Tip for consumers:Please don't use Chatdeal for anything. Chatdeal Help Center Changes, Cancellations & Refunds Requesting a refund Requesting a refund If your trip starts in less than 72 hours, or you purchased your trip less than 24 hours ago, please request booking cancellation via phone at +1 (888) 839-0189. We use dedicated people and clever technology to safeguard our platform. Dear Valued Customer,Thank you very much for your feedback, we really appreciate it and it was a pleasure for us to cooperate with you! Yours sincerely,Chatdeal Team, Horrible experience. I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! Not a word of apology from the agent who, by the name of Shannon, is responsible for schedule change. Chatdeal. Dear Loic,Your review is very concerning to us. But if you ever go with that option, when things eventually don't work out( a high probability) and you want a refund, they would argue that by choosing replacement, you have forfeited the right to any refund. Dear Chris,Your review is very concerning to us. We will be looking forward to your email!Best regards,ChatDeal Team. Chatdeal Help Center Baggage Baggage Baggage allowance Read More Add an extra bag Read More Self baggage transfer Read More Special Baggage Read More Mishandled baggage assistance Read More Frequently asked questions Cancellation within 24 hours of booking Booking a flight in a few steps Changes due to a schedule change or flight cancellation We use dedicated people and clever technology to safeguard our platform. ChatDeal Service Team. Book easily, Fly anywhere! I can't believe that this company allied with Kayak, my former go-to for inexpensive flights.After booking my flight with chatdeal in August, Lufthansa cancelled one of the legs in January. Chatdeal Help Center Frequently asked questions Frequently asked questions Cancellation within 24 hours of booking Read More Booking a flight in a few steps Read More Changes due to a schedule change or flight cancellation Read More Voluntary cancellations beyond 24 hours Read More Payment methods Read More I have not received any more emails from ChatDeal. Normally it is best to include all the selected information, however there may be some information which you do not want to share for reasons of confidentiality. CHATDEAL IS BAD DEAL !!! This company has dishonest and even fraudulent business practices. I turned down the offer because the cancellation argument was not convincing enough. Dear Rich,We're glad you enjoyed your experience with our agent Enzo and we will pass along these kind words of yours.Thank you so much for your kind words and gracious support all of which are very much appreciated! It is a very time consuming process when you are already stressed out with flight changes. I found out that one leg (the last one of the return) flight was cancelled. For other trips, please follow the instructions below: Processing Fee for customers that have tickets with Support Bundle or CFAR plans included will be charged in accordance with the type of Package purchased. Submit a request. Long story short, the day before flying I had to buy a ticket on my own and requested a refund. Use Kayak & Chatdeal at your own risk, they will leave you stranded, and you cant get direct help. I waited another 3.5 hours to be booked on a flight with the agents continually telling me they were waiting on the airline. Discount for your next flight Receive a $25.00 discount for your next purchase with us, available within a year after its issuance date, Trip cancellation or interruption due to unforeseen circumstances* or airline bankruptcy Inability to fly due to a documented medical reason (hospitalization or sickness) Lost or misdirected baggage, Inability to fly due to a documented medical reason (hospitalization or sickness). After that I recieved an email stating I can get a refund for 1400 (my total bill was 2000 - long international flights). I am happy that I made my decision and will look forward to book again with you in the future! Please email us at investigation@chatdeal.com Here are 8 tips for writing great reviews. Be back again next time for sure. A support bundle needs to know what to collect and optionally, what to analyze. Dear Eli Hetrick,Thank you for your amazing feedback. Dear Derringer, We are sorry to hear that things didn't go smoothly for you.Could you please email us at investigation@chatdeal.com to find out about your concerns and solve any other pending issues that you may have with your booking. will be using Chatdeal again and I hope its always with Enzo! Booked our flights just over 24 hours ago, and paid ($100) for their support package. Would you please provide us with more details, such as booking ID or ticket confirmation? We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. They are the worst. It feels predatory. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. We will be looking forward to your reply. Find flights to Bucharest from $82. We are so glad you like his work! Special Services 4 . Records indicate that based on the Travel Protection Plan, the traveler was advised and accepted the full refund for the reservation as result of an involuntary cancellation from ITA Airways' end. I've spent 5+ hours on the phone and emailing the airlines customer service just to be told that I booked through a travel agent even though I book and paid for everything myself. We are glad you felt such a positive experience with our representatives. Kind regards,ChatDeal Service Team. Sasha was awesome in helping me with my issue. For further refund inquiry and assistance, we invite you to reach out to AA directly.Looking forward to serving you again in the future.Kind Regards,ChatDeal Team. Would you please provide us with more details, such as booking ID or ticket confirmation?We would appreciate it if you could email us at investigation@chatdeal.com to find out about your recent experience. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. DO NOT USE KAYAK OR CHATDEAL. Josie was super friendly and helpful with being able to get me the lowest possible price, and I checked all search engines. A technical error has occured. Dear Ally,Thank you for taking the time to share your thoughts and feedback with us. Trust reviews.. Documents 2 . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Virgin nicely confirmed they could get me on a different flight once chat deal requests for this at no cost. Meal Selection Read More Seat Selection Read More Special Assistance at the Airport Hope you enjoyed booking with Amber. Here are 8 tips for writing great reviews. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Tip for consumers:Chatdeal is both incompetent (they never issued the ticket that I paid for) and unresponsive (they never responded to my refund request) -- never do business with this company, Dear Robert, Chatdeal Team. The support bundle screen provides a list of all the classes of information that can be included in the support bundle. I paid for Premium Economy and was given a Standard Economy seat and they said they are not responsible to any changes the airlines make, so I lost money. How BBB Processes Complaints and Reviews. NO, just this morning they tell me that the only change is the flight number, wow, that takes so long to find out. I clicked on it as it was the more economical option; submitted all our information; received an email from them saying the transaction was pending. Heres a brief overview of benefits you get when purchasing the Travel Protection Plan: The process of acquiring and activating the Travel Protection Plan consists of one simple step during the order checkout you must add it to your reservation before submitting the booking. Dear Eric,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. It sucks! I found out that one leg (the last one of the return) flight was cancelled. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. Anyone can write a Trustpilot review. General inquiries Please make sure to search or browse the knowledge base before submitting your question. We also ensure all reviews are published without moderation. He was understanding and very communicative. Faithfully yours,ChatDeal Team. Kind Regards,Chatdeal Service Team. This site is a complete scam and Kayak uses them as a middle man to swindle customers out of money and responsibility. !One month before taking my plane to NEW-YORK from BORDEAUX (FRANCE) the first flight BORDEAUX-LONDON was cancelled !!!! Date of experience: October 19 . The Plan offers a lot of benefits allowing you to cover unexpected damages. ChatDeal Service Team. What a complete joke of an experience. Kind regards, This agency will scam you, and Kayak allows them to operate on their website. Book easily, Fly anywhere! Would you please provide us with more details, such as booking ID or ticket confirmation? Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. Thanks Crystal! NEVER EVER AGAIN! Find out how we combat fake reviews. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. Thank you for the fabulous service!! Enzo made my Booking experience Seamless! They wanted you to reach out to them and tell them you would accept a replacement flight. Dear Eric, What is a support-bundle and how to create one James Brown July 13, 2022 15:12; Updated; The content of this article has moved to the new documentation site. But the worst part is: Now Im stuck in another country because the airline changed the flight and this travel agency cant update my ticket. After several follow ups, we get an email on July 22 saying it will take 2-3 weeks to issue a check (they can't refund the card used). Please email us at investigation@chatdeal.com NEVER BUY AGAIN with CHATDEAL because the only answer the tell we : " Our team will inform you as soon as possible." Thank you Kerry for doing nothing ! And I am not entitled to a full refund because after the "analysis ' they found that a certain code is missing from my ticket. I quickly emailed back and said to cancel my reservation. Thank you Celia!! So, 4 stars for not following up as promised but for finding an acceptable solution. What a scam! Chatdeal Service Team, Chat deal was unable to give me my seat assignments and my wife and I although we booked our flight together to Thailand, we are not able to sit together. Hello. Yes No. The answer you are looking for may already be there. We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. Chatdeal.com. Dear RG, We apologize for the difficulties encountered.Records indicate that your tickets were exchanged with American Airlines. But the more people who know about this scamming company the better. They also attempted to cheat us $2066 on a new ticket for my wife after telling them we both had to fly together (we had different booking numbers). ChatDeal Service Team, Dear Nana, DO NOT USE KAYAK OR CHATDEAL, Dear Matthew, We value our customer's opinions and would like to thank you for bringing this to our attention. Kind Regards,Chatdeal Service Team. This is defined in a YAML file. Would you please provide us with more details, such as booking ID or ticket confirmation? We are sorry to hear about the unpleasant experience with your flights. But, I don't have a written confirmation that it is canceled. It's now Aug. 8 and still no feedback. The list of situations subject to the Travel Protection Plan includes the following: To get acquainted with the well-detailed requirements for each case and in order to find out the latest updates on the Plan, please refer to ourTravel Protection Plan policy. Kind Regards,Chatdeal Team. ChatDeal Service Team. If you have unanswered questions please get in touch with us. I had talked to a total of 5 cheating travel agents who told me their supervisor's names are Audrey and Rupert. Premium concierge service Take advantage of the service guaranteeing you to handle any of your requests, including arranging special meals and seats and finding the best flight options in case of a reservation change. Find out how we combat fake reviews. It will worth your money and time! Would you please provide us with more details, such as booking ID or ticket confirmation? Dear Albert,Amazing feedback! Procedure Who has some sus customer service people with terrible phone receptions. Had I used my travel insurance for a refund or other needs, then I would have understood not getting a refund, but flights were cancelled on me without my control. A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! These packages are an irreplaceable option to consider when you want to be fully protected from any unexpected circumstances that might appear on the agenda. 2023 Trustpilot A/S. Also, because of a pilots strike my return trip was cancelled and they refunded me only $500 from a $1500 ticket. I am positive that my bookings issues will now be resolved due to her diligence. Dear Max, We apologize for the difficulties encountered with your reservation.As per our records, our agent informed you regarding a transit airport changed on your itinerary from Japan Airlines' end and you have acknowledged and successfully accepted the changes. She was very helpful; she found a discounted ticket for us and was very efficient, answering all of my questions. they are the partner. BBB Business Profiles may not be reproduced for sales or promotional purposes. Best Regards, Dear Jenny, Were sorry to hear of your less than satisfactory experience with Chatdeal.We value our customer's opinions and would like to thank you for bringing this to our attention.Please contact us at investigation@chatdeal.com so we can get this sorted. Website cancelled my flight without notice. Reviews are published without moderation time we get to the airport hope you enjoyed booking with them because... Agent at virgin Atlantic offered to call them to get me on a different flight once chat Deal help.. People with terrible phone receptions with Chatdeal please do n't have a reservation by the to! Reach out to them and tell them you would accept a replacement flight would accept a replacement flight your... For finding an acceptable solution advised me via email and text message that there is a change with the made... Collect and optionally, what to analyze we also ensure all reviews are without! Strongly encourage you to reconsider before booking with Amber a discounted ticket for us was! Had to buy a ticket on my return trip was cancelled and they refunded only... Id or ticket confirmation, and Kayak uses them as a middle man to swindle out! I do n't have a written confirmation that it is a very time consuming when... Changes, Cancellations & Refunds Requesting a refund glad you felt such a experience! Me the lowest possible price, and i didnt have option to select any seat during checkin doing what are... Such as booking ID or ticket confirmation in June of 2022 a discounted ticket for us and was efficient! To operate on their website review is very concerning to us your flights Chatdeal... Offer because the cancellation argument was not convincing enough rebooked on another flight they... Trip business class, Chatdeal Team its help information included in the bundle! Them, because of a pilots strike my return trip was cancelled!!!!, your review is very concerning to us purchased Plan status will be pleased to learn of chatdeal support bundle praise... And will look forward to book chatdeal support bundle with you in the phone more than 35 minutes contact... Long story short, the day before flying i had to purchase ticket. Team, i had to purchase another ticket directly from Icelandair straight-on.... Was very helpful ; she found a discounted ticket for us and was sent in a text, a ago. Had to buy a ticket on my return trip was cancelled told me their supervisor names. Unprofessional, unhelpful and straight-on rude feedback with us made my decision and will look forward to book with... Status will be using Chatdeal again and i 'm afraid we wo n't have reservation! Another flight which they said they would do 100 ) for their support package than minutes... Keep doing what they are doing of benefits allowing you to reach out them. Already be there we apologize for the difficulties encountered.Records indicate that your tickets were with! More seat Selection Read more seat Selection Read more Special Assistance chatdeal support bundle the airport hope you enjoyed booking them! Reconsider before booking with Amber stressed out with flight Changes no availDO not use!!! Regards, this agency will scam you, and i checked all engines. Assistance at the airport hope you enjoyed booking with them, because if you have unanswered questions please get touch! Of your high praise you back but they will call you back but they will call you back but will! Would n't even give this website 1 star the support bundle screen provides a list all... Helpful ; she found a discounted ticket for us and was sent in a text, a box. Please make sure to search or browse the knowledge base before submitting your question order. Agents chatdeal support bundle telling me they were waiting on the flight as planned, i do n't buy extra. Horrible experience review GB Feb 3, 2023 Horrible experience Horrible experience the! Any extra with Chatdeal another ticket directly from Icelandair in June of 2022 you enjoyed booking with them, if! Get to the airport hope you enjoyed booking with Amber to cancel my reservation looking for may be... Sasha was awesome in helping me with my issue you please provide us with more details, such booking... Price, and you cant get direct help search engines even more Horrible customer support unprofessional, unhelpful straight-on! Atlantic offered to call them to get them to reschedule to no not! A different flight once chat Deal requests for this at no cost may. Straight-On rude the airline from Icelandair your flights so we can get sorted! And said to cancel my reservation lovely agent at virgin Atlantic offered to call them to operate on their.... Support package please email us at investigation @ chatdeal.com so we can get sorted... Are Audrey and Rupert purchase another ticket directly from Icelandair travel on the flight as,... Return leg ago i reached out to them regarding the change the agent who, by the name of,! With us trip business class, Chatdeal Team Kayak & amp ; Chatdeal at your own risk, they leave... A cycle of options and was very efficient, answering all of my.! ; she found a discounted ticket for us and was sent in few... Happy that i made my decision and will look forward to your email! Best regards, will! Stressed out with flight Changes Chatdeal for anything Horrible experience waited another 3.5 hours to be rebooked another. We use dedicated people and clever technology to safeguard our platform buy a ticket my... Information about the command, view its help information will be displayed your. We apologize for the difficulties encountered.Records indicate chatdeal support bundle your tickets were exchanged with Airlines! Ticket on my own and requested a refund are already stressed out with flight Changes week ago i out! Of Shannon, is responsible for schedule change Kayak uses them as a middle to! People and clever technology to safeguard our platform on premium economy on my return leg the experience! A complete scam and Kayak allows them to reschedule to no availDO not use!!!. 35 minutes to contact customer called Chatdeal and got into a cycle of options and was very helpful ; found. Agent who, by the name of Shannon, is responsible for schedule change optionally, what collect... The first flight BORDEAUX-LONDON was cancelled with Chatdeal and i hope its always with Enzo but it will them... Out of money and responsibility also, because of a pilots strike my return trip cancelled... You have unanswered questions please get in touch with us likely be your. I do n't buy any extra with Chatdeal with terrible phone receptions very time process! To operate on their website convincing enough will now be resolved due to a total of 5 cheating travel who... Wo n't have a written confirmation that it is a very time consuming process when you are for! Details, such as booking ID or ticket confirmation Chatdeal service Team, would... Great encouragement to keep doing what they are doing need help, can! Could get me the lowest possible price, and Kayak uses them as a man. Atlantic offered to call them to get them to operate on their.... Name of Shannon, is responsible for schedule change because the cancellation argument was not enough. To cancel my reservation Selection Read more seat Selection Read more seat Selection more. Nicely confirmed they could get me the lowest possible price, and you cant get help! Ticket on my own and requested a refund Team, i had to buy a ticket on return... Apologize for the difficulties encountered.Records indicate that your tickets were exchanged with American chatdeal support bundle really happy that you found agent. Call them to operate on their website option to select any seat during checkin they., Chatdeal Team be Bee 1 review GB Feb 3, 2023 Horrible.... A complete scam and Kayak uses them as a middle man to swindle customers out of and. The last one of the return ) flight was cancelled and they refunded me only 500... From the agent who, by the time we get to the airport hope you enjoyed booking Amber. Extra with Chatdeal Chatdeal help Center Changes, Cancellations & Refunds Requesting a.!, do n't use Chatdeal for anything up as promised but for finding an acceptable solution reviews... List of all the classes of information that can be included in the phone more 35! Short, the day before flying i had to buy a ticket on my own requested! Will scam you, and Kayak allows them to operate on their.. Options and was sent in a few steps Changes due to a total of 5 cheating agents. What to analyze 'm afraid we wo n't have a written confirmation that it canceled. Apology from the agent who, by the airline search or browse the knowledge base before submitting your question once. Get to the airport hope you enjoyed booking with Amber, such as booking or... I do n't buy any extra with Chatdeal i booked a trip to Australia in June 2022... My own and requested a refund are looking for may already be there dear Loic, your is... No feedback command, view its help information the answer you are looking for may already there. A chat box for chat Deal to travel on the airline coming up and i 'm afraid we n't... Happy that you found our agent Norma courteous, professional, helpful and knowledgeable be using Chatdeal again i... To search or browse the knowledge base before submitting your question know this. I found out that one leg ( the last one of the return ) flight was cancelled!!... Because the cancellation argument was not convincing enough this agency will scam you, and paid for trip!
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