The port number information can be reviewed by right-click and selecting Properties. Now all SSL VPN configurations will be enabled on this particular zone. Start the service by clicking 'start' on the left hand side. Customer's Netextender client stuck on Preparing : sonicwall Firefox Browser. I cannot connect with NetExtender. Make sure that the NetExtender client is upto date and also please try a restart of the workstation having this issue. "server is not reachable; the server may be down or your internet settings may be down". Navigate to SSL-VPN | Server Settings by selecting WAN (or the appropriate zone). A tech came out and replaced the box. Solved: SonicWall VPN - Server is not reachable | Experts ... The server may be down or your Internet settings may be down. The most common cause of Server Time out or Communication errors may be related to improper port numbers and/or IP address of the SonicWall firewall. this is crucial and it is CASE SENSITIVE. SSL-VPN (NetExtender) suddenly stopped working for some people with "server is not reachable" Suddenly started happening today. About 1/3 of SSL-VPN users get hung up on "preparing" to connect and then get the error "Server is not reachable" Other 2/3 of people have no problems. Go to Network connections to check if the SonicWALL SSL-VPN NetExtender Dialup entry has been created, if not, reboot the machine and install NetExtender again. I was able to connect to my von server a few weeks past but now when I try either necli or negui I get the message that the server is un reachable. This issue can also be caused by the user not having a working internet connection. 29 out of 53 found this helpful. If you can not find this file, then you will need to open System Properties, click the Startup and Recovery Settings button under the Advanced tab. Customer's Netextender client stuck on Preparing : sonicwall Troubleshooting error message 'The server is not reachable ... The certificate will then open to the General tab. Make sure that the NetExtender client is upto date and also please try a restart of the workstation having this issue. How to configure SSL VPN on SonicWall | SonicWall-Sales No matter what I put in I get: "Error: The server is not reachable. Click the link at the bottom of the Login page that says "Click here for sslvpn login.". NetExtender will not connect and getting ... - SonicWall Issues when use Radius Server for authentication | SonicWall Using NetExtender - SonicWall SonicWall VPN - Server is not reachable. on . The server may be down or your internet settings may be down." The NetExtender login page looks like this after I enter in my information: Server: 111.11.11.111:443 ; Username: bobdole ; Password: ***** Domain: LocalDomain Table 28: NetExtender Connection Entry Cannot Be Created: : Problem Solution NetExtender connection entry cannot be created. 1. We did advise the . Verify they can bring up a couple web sites. This device was working for a year now. The log file located at C:\Program files\SonicWALL\SRA\NetExtender.dbg. Occasionally, the users can connect to the server through Remote Desktop Connection by using the Server Name but not consistently. Right click on the Lock and select on the arrow then More Information as shown below. I have a TZ 470 with 7 gen. Look for "SonicWALL NetExtender Service". Sonicwall netextender not able to connect anymore on an old Windows XP Laptop. She told me she was on the internet as she was able to open cnn.com. Was this article helpful? Local devices are given address on this 192.168.1.100+ pool. Users can access NetExtender in two ways: •. Sometimes, these custom ports are blocked by ISP. Also, make sure that the SSL-VPN port number (4433) is included along with the IP address as the Server when connecting via the NetExtender client. Windows memory dump file located at C:\Windows\MEMORY.DMP . A second window will appear where you now have the option to add your range for SSL VPN. We setup HTTPS on user login on Sonicwall; turned on WAN on SSL-VPN, using port 4433; using ten IP's not used on network; used Default DNS . Check if there is another dial-up connection in use, if so, disconnected the connection and reboot the machine and connect NetExtender again. Ours was because we're using Azure . Shipra Sahu Technical Support Advisor, Premier Services MartinMP Newbie May 18 shiprasahu93 May 18, 2021 Hello @MartinMP, Welcome to the SonicWall community. NetExtender: Service not responding. I cannot connect with NetExtender. SonicWall VPN - Server is not reachable. 2. To configure these settings, click on SSL VPN on the settings page and go to WAN, changing it from red to green to show it is now active. Select F12 on the keyboard after login to the SonicWall, select on the Security and View certificate button. Verify there are no typos and all these fields are correct. We did advise the . SSL-VPN (NetExtender) suddenly stopped working for some people with "server is not reachable" . It will not work if it is not typed in using the right case in the netextender connection window. Click the NetExtender button. Launching the standalone NetExtender client. The sonicwall has no DHCP or DNS services enabled, it just sends its traffic to our Windows server that runs DHCP and DNS on 192.168.1.XXX. The client PCs can no longer connect over the VPN- the NetExtender app pops up with the message: Error: The server is not reachable. MacOS 10.12 is not supported on our new firewall program as Apple has gotten rid of support for RC4 ssl ciphers. In the little bit of sleuthing I did before I made this post I did see that there were some problems with ISPs ( SSL-VPN (NetExtender) suddenly stopped working for some people with "server is not reachable" : sonicwall (reddit.com) related to this issue so I'm thinking it's very much possible the slow speed could be a factor. Select Complete Memory Dump , Kernel Memory Dump or Small Memory . User Configuration Tasks. The log file located at C:\Program files\SonicWALL\SRA\NetExtender.dbg. Both are the TZ100 models, well one is a TZ100W. Now though, the VPN has stopped working. I do have a backup I configured that has been doing the same thing every since was configured a month ago. Make sure that the NetExtender client is upto date and also please try a restart of the workstation having this issue. First. SonicWall NetExtender is a software application that enables remote users to securely connect to the remote network. We were trying into set up a SSL VPN on a TZ215 Sonicwall - which we have done before for other customers but we keep getting Server is not reachable on this one. Users can mount network drives, upload and download files, and access resources in the same way as if they were on the local network. When connecting to the SonicWall NetExtender VPN, users may be get one of the following errors: The sever is not reachable.The server may be down or your Internet settings may be down. The problem is the NetExtender client is installed without the 'default server' or 'default domain' values as its deployed silently via msiexec. Most Likely To Device Manager and examine if SSL-VPN NetExtender Adapter has been installed efficiently, If not, erase adapter from device listing, reboot machine and install NetExtender once again. Navigate to SSL VPN | Server Settings by selecting WAN (or the appropriate zone). Otherwise, you can try to use 444 as the SSLVPN port and check if that solves the problem. The server may be down or your internet settings may be down." The NetExtender login page looks like this after I enter in my information: Server: 111.11.11.111:443 ; Username: bobdole ; Password: ***** Domain: LocalDomain Thanks! Verify your account to enable IT peers to see that you are a professional. Logging in to the Virtual Office web portal provided by the SonicWALL security appliance and then clicking on the NetExtender button. Navigate to SSL-VPN | Server Settings by selecting WAN (or the appropriate zone). I tried including the following script to add a reg string which should set the default vpn profile but it's not working. Tiffany MacBruce - July 21, 2021 01:12. The NetExtender standalone client is installed the first time you launch NetExtender. If you can not find this file, then you will need to open System Properties, click the Startup and Recovery Settings button under the Advanced tab. Had some Sonicwall issues recently and had to upgrade the firmware on 2 we have. Navigate to Device Manager and check if the Dell SonicWALL SRA NetExtender Adapter has been installed successfully. Search for and open "Services". Logging in to the Virtual Office web portal provided by the SonicWALL security appliance and then clicking on the NetExtender button. No matter what I put in I get: "Error: The server is not reachable. If not, delete the adapter from the device list, reboot the machine and install NetExtender again. This person is a verified professional. The below error message is displayed by the NetExtender client as the reason:The server is not reachable. Using the SonicWall Mobile Connect app to connect errors with "Can't connect to." "The specified port is already open." Using the most recent NetExtender 8.0.241 from mysonicwall, it asked me to accept the certificate, to which I selected "Always Trust" , and then it says "The server is not reachable. •. The server may be down or your internet settings may be down." after trying to connect to our LAN through our SonicWall SSL-VPN 200 device. •. I am using windows8, NetExtender Service Version is: 6.0.181 NetExtender Agent Version is: 1.0.53. 2) You said your boss confirmed "the server" is not down. SSL-VPN (NetExtender) suddenly stopped working for some people with "server is not reachable" Close. Also, make sure that the SSL-VPN port number (4433) is included along with the IP address as the Server when connecting via the NetExtender client. by Ccannedy. 1) In case it's not a typo- It's NetExtender, not NetExtension. Posted by 2 years ago. Using the SonicWall Mobile Connect app to connect errors with "Can't connect to." "The specified port is already open." Using the most recent NetExtender 8.0.241 from mysonicwall, it asked me to accept the certificate, to which I selected "Always Trust" , and then it says "The server is not reachable. In the little bit of sleuthing I did before I made this post I did see that there were some problems with ISPs ( SSL-VPN (NetExtender) suddenly stopped working for some people with "server is not reachable" : sonicwall (reddit.com) related to this issue so I'm thinking it's very much possible the slow speed could be a factor. Users can access NetExtender in two ways: •. With NetExtender, remote users can virtually join the remote network. Launching the standalone NetExtender client. We are using the latest version of Netextender - checked the server IP by doing a Whatismyip and then used that with :4433 and LocalDomain but keep getting the server is not reachable - have rechecked settings - not sure what else to look at. The sonicwall VPN is configured to issue an address between 192.168.1.70 & 192.168.1.80 to clients. 2. We were trying into set up a SSL VPN on a TZ215 Sonicwall - which we have done before for other customers but we keep getting Server is not reachable on this one. 5. in your setup on the SRA or SonicWall firewall make sure that you have the correct domain name listed under the client settings. If this is occurring for multiple users, I would suggest doing a packet capture on the firewall and checking if TCP 4433 traffic is reaching the firewall or not. The NetExtender standalone client is installed the first time you launch NetExtender. Windows Key+R and nps.msc, Administrative Tools in Control Panel or server Tools on the Server Manager. Here's how the NetExtender app was previously used to connect: This issue can be caused by the user typing incorrect server name, username, password or domain. We use Sonicwall VPN (SMA v500) and NetExtender for the client and had similiar issue. Given the way you worded this, I think there is a high degree of likelihood that you and he may not be talking about the same thing. Hi to everyone, I m having this issue since yesterday and I dont know why, it was working perfectly this monday. Also, make sure that the SSL VPN port number (4433) is included along with the IP address as the Server when connecting via the NetExtender client. The server may be down or your internet settings may be down. Our Domain IP is 192.168.xxx.xxx Once the Laptop is connected to the domain using NetExtender, Net Extender receives a DHCP address from our domain 192.168.xxx.xxx and the NetExtender recognizes the DNS server as . The server is not reachable. The server may be down or your internet settings may be down. Select Complete Memory Dump , Kernel Memory Dump or Small Memory . Windows memory dump file located at C:\Windows\MEMORY.DMP . To install and launch NetExtender for the first time using the Internet Explorer browser, perform the following: Navigate to the IP address of the firewall. We setup HTTPS on user login on Sonicwall; turned on WAN on SSL-VPN, using port 4433; using ten IP's not used on network; used Default DNS . Description. Jun 18, 2014 at 10:40 AM. 1. Select on the View Certificate button then Details tab click Export and save to a . From here, click add. New laptop won't connect to Sonicwall NetExtender.
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