We aim to have normal service resumed as swiftly as possible. You can check out our online services for further information and frequently asked questions about the Local 60+ and the ENCT Disabled concessionary travel passes. Find out about public transport fares and passes. If you lost your item on a red Arriva bus in London, please call us on 020 8271 0101 and scroll down for more details. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. Please send photocopies, not the original documents. Merseytravel offers free travel on all buses, trains and Mersey Ferries river crossings for anyone aged 60 or over who lives in Merseyside. Merseytravel Centres: Locations and opening times. In the past we have not charged for one of these passes, but from 1. Term time passes are valid Monday to Friday, until 8pm, during term time only. We aim to have normal service resumed as swiftly as possible. You can call our Customer Service Contact Centre on 0151 330 1003, or you can speak to a member of the team at any of the Mersey Ferry terminals. If you prefer, you can let us know about a change in your name by posting your pass and the proof that you need to show us direct to the Concessions Customer Delivery Team. If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. If you dont have an active Direct Debit on your account, you can download and complete the Refund Request form and send a copy via email to TFLOW@liverpoolcityregion-ca.gov.uk and a member of the team will process this manually. Find out where your nearest Travel Centre is. If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. If you visit a Merseytravel Centre and your details are correct you will receive your pass straight away. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. If you're not a Medway resident find out how to apply for an older person's bus pass outside of Medway. You can also replace your lost or damaged bus pass by phoning us on 01634 333 333. . 22. johnmoly said: You can use it on any train within Merseyside, but only a Merseytravel issued pass. Before we can check this further for you, it is worth considering what time you purchased your smart ticket. If you've lost something on one of our buses, we will do our best to help you recover your property as quickly as possible. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer - usually your local council. 8am to 6pm - Saturday, Sunday and Bank Holidays. Theater of popular music. Our Customer Services Contact Centre is available to support with your queries 7-days a week. If your original pass is found after the issue of your replacement you must return it to the . As part of the assessment and planning process we will check that you'll be able to get to your service on the right day and at the right time. We are sorry for any inconvenience caused. Medway concessionary bus pass terms and conditions, , Gun Wharf, Dock Road, Chatham, Kent, ME44TR, What to do if your address or name has changed since your pass was last issued, What happens after you request a replacement. Any time Monday to Friday, except for journeys which start between 6.30am and 9.30am. Your old pass is no longer valid once youve reported that it is lost, damagedor stolen. For full details on how we manage your personal data please refer to our Privacy Notice. Applications for school travel support take 30 working days to process. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. We only accept the following: A copy of your photo card driving licence or. Typically, this will be the confirmation email . You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. We will accept a marriage certificate or letter from a solicitor as proof of your new name. Once you Direct Debit payment has been settled and credited to your T-FLOW account, the refund button will become available and you will be able to request a refund as normal. Your pass will be hotlisted immediately to prevent any unauthorised use; our team will then take a payment and order you a replacement pass which will be despatched by post to the address we hold on record. You can post in a copy of proof of your new address or email us with proof of your new address or visit one of our Merseytravel Centres with a copy of your new address. If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. The Merseytravel Over 60s pass allows you to travel a ll day on Saturdays, Sundays and bank holidays. Concession, Merseytravel, PO Box 1976, Liverpool, L69 3HN. Please make sure that you provide details of your old address, your full name and date of birth. Your supporting evidence must be dated within the last 12 months. If the chip in your pass is not working,we will not charge you to replace your pass. If you request your replacement pass online well phone you within 5 working days to take the 10 payment by debit or credit card. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. Bus Service Operator Grant Survey 2021-22. If you need further support or have any questions about the LCR Resident Discount Scheme, you can use our online Get In Touch webform and complete the Ask Us a Question option. This page is not monitored 24/7. I have lost my pass/it has been stolen. Jadu. Eligibility. A similar bill which shows your name and address. There must be at least 6 months remaining on your award. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. Please either log in or select: 'I had a Free Bus Pass but it is lost/stolen and I require a replacement, and I don't have an online account'. Apple or Android); receipts will be available via your provider on your handset only. Select the Payments option followed by Request Refund. Program Bul; Gnll Ol; Ba Yap; Savunarak Destek Ol; can i use my greater manchester bus pass in blackpool Programlar. You must have officially enrolled in order to be eligible. We will charge you to replace a lost or stolen pass. can i use my greater manchester bus pass in blackpool We aim to have normal service resumed as swiftly as possible. merseytravel fast tag login. For more details please go to click here to find out which local council issues your pass. They may, at their discretion, replace a lost or stolen ticket or pass (with a ticket or pass of the same date and type) for a 25 charge. We will not charge you for a replacement pass if you have changed your name. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. February 26, 2023 . We will charge you to replace a lost or stolen pass. Please note - we cannot replace lost or stolen passes via email. Beyond the 60 days there is a charge of 10 to replace a lost pass. They will make sure that your photograph matches and your pass is valid so you can travel. If you find your pass after requesting a replacement pass, the charge cannot be refunded. /Length 16938 Please try again. If you are eligible for a Local Travel Pass and have applied in person at a Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. Annual Merseytravel Centres. It's your responsibility to renew your pass. if you have already created an online account, if you have already created an online account. endobj You must tell us if your pass does not arrive within 60 days from the date of dispatch. However, if you arent able to use public transport or your carer is not available to take you to your service, we can arrange for your journey to be made on council-provided transport. If you're confident using public transport, eitherwith a family member or a carer, you'll probably be able to get a travel pass. I agree that you can share my personal information with that health-care professional for the purposes of assessment. Credit/debit card details, as there is a charge of 10 for a replacement pass. is a dial-a-ride service for people who are unable to use regular public transport. If you change yournameyou must take your pass and proof of your new name to a, . If you have a faulty bus pass, for example the chip inside the card has stopped working, you can get a replacement for free. You should receive your replacement pass within 6 weeks. Seven days after you have notified us of the loss, a replacement can be ordered by contacting us again and paying the fee of 10.00. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. Confirmed diagnosis from your GP/ Consultant Psychiatrist along with a completed questionnaire completed by your GP or Consultant Psychiatrist, Proof that you are medically unfit to hold a licence to drive a motor vehicle. Please note: The Customer Services Contact Centre and T-FLOW teams are unbale to support any further on this matter; and the guidance that they will provide to you is the same as listed above. ck3 alexander the great dna. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. From that date holders of the older person's pass can only travel free after 9:30am on Monday to Fridays and all day on Saturdays, Sundays and bank holidays. } !1AQa"q2#BR$3br You can find out more information online about our ENCT Disabled concessionary travel pass. 2 0 obj You'll need: Credit/debit card details, as there is a charge of 10 for a replacement pass; Replace your free bus pass Arriva help - frequently asked questions about Arriva. Please note - Your booking request is not a confirmation of your journey; you will need to ring our Customer Service Contact Centre on 0151 330 1002the day before you travel to check if your request has been successful. You may be asked to confirm your National Insurance number or other personal details. Check out some of our frequently asked questions online. Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. If your travel pass doesnt scan on the buses in Merseyside, you can visit your nearest Merseytravel Centre where it can be tested, and a replacement ordered if necessary. %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz In the Top Up My Account panel, enter the amount you want to top-up and click the Top Up button. I have lost my pass/it has been stolen. You can renew your bus pass up to 8 weeks before it expires. Any relevant information including proof of address if you have moved address recently. Or, you can visit a Merseytravel Centre in person for further support. Trains in Wirral are operated by Merseyrail. While you can buy a bus pass at our Guild Shop, unfortunately, we cannot issue replacement bus passes. Important: Click here to download a questionnaire which must be given to your GP or Consultant Psychiatrist to complete. If you do not have any photographic proof of age, you will need to take your Birth Certificate and apply in person at one of our Merseytravel Centres. Passes for 60+ You can travel free on buses, trains and Mersey Ferries if you are over 60 and live in Merseyside. Apply for a disabled persons bus pass. Do I need to change my Local 60 + Travel Pass to the new design? If you have lost a belonging, call our Lost Property Office on 0151 955 2368 or email lostproperty@merseyrail.org. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. Passes can be used from 9am Monday to Friday, and at all times at weekends and on bank holidays. Customer Services Contact Centre: Opening hours and contact numbers. Proof that your address is in Merseyside (for example, a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions). No trains are running from the station. stream If you are applying by post you must include a copy of your photographic identification, either a passport or photo card driving licence. My pass does not scan on buses within Merseyside. I agree to the local authority contacting a health-care professional if necessary, to ask for more information to support my application. If your photograph is unsuitable, your application may be delayed and cannot be processed until we receive a suitable photograph: Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. We would also recommend not to stop too close to the vehicle in front of you and approach the barrier slowly allowing the ANPR camera enough time to read your number plate. If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. I confirm that the photograph I have provided is a true likeness. If your Medway bus pass is stolen, we'll replace it for free. For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. Cookies remember you so we can give you a better service online. /OPM 1 You must provide photographic proof of your address to confirm that you are a permanent resident within the Merseyside area. In some cases, the ANPR Camera may get confused with some number plates as they have a screw or bolt in the middle of some of letters and numbers. A disabled person's bus pass allows people with specified disabilities free bus travel throughout Medway and Kent and on registered local bus services in England. Please make sure that your photograph meets our digital standards. Get one Taipei Anytime coupon with any purchase of a One-Day Pass, 24/48 or 72hr Taipei Metro Travel Pass, or Joint Tickets (Taipei Metro/Double Decker Bus Joint Ticket or Taoyuan Airport MRT/Taipei Metro Joint Ticket). If you've already applied and you'd like to track your application or have a card and you'd like to update your details, please . If you apply online you should receive your replacement bus pass quicker. << Using your disabled persons bus pass. If you are eligible for a National Travel Pass, and have applied at a Merseytravel Centre or by post, your pass will be processed separately and If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. This is likely due to your active Direct Debit payment date on your account. Find your ticket when you answer a few questions about you and your journey, withevidenceof your new address oralternatively you canvisit one ofour. If so, please contact your local Council Caerphilly on 01443 866550 What to do next will depend on where you lost your item. School travel applications - information for parents. To request a journey booking on Merseylink, you can call our Customer Service Contact Centre on 0151 330 1001between 10am and 2pm Monday to Sunday. Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. Bring your faulty pass to a community hub. I want to report a damaged bus stop / shelter. Book a library appointment to replace your free bus pass. The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza. Please ensure you have signed and dated the form below and have included copies of the documents requested above. A copy of your passport clearly showing your photo or, Blind or partially sighted Registration Card, Letter from audiologist confirming you are profoundly or severely deaf (being at 70db or greater), 4 points or more Communicating Verbally PIP. The charge to replace a lost bus pass is 10.00. We can check the chip in your pass at one ofour. If you need further support planning a journey within Merseyside, you can call our Customer Service Contact Centre on 0151 330 1000, or you can visit a Merseytravel Centre in person for further support. If you are renewing a pass with the "visually impaired" logo you just need to ring Traveline on 01709 515151 I confirm that, as far as I know, the details I have provided are complete and accurate. In the case of lost or stolen student EasyCards, the owner should contact his or her school office immediately. Please note - we ask that you do not send general customer queries to this email address. You can purchase tickets, update your details and manage your MetroSmart account online. We will accept one of the following: a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. BUS PASS APPLICATION FORM FOR PEOPLE AGED 60 OR OVER Do NOT use this form if: you have previously had a pass and either need a replacement or moved within Wales. Merseytravel are also in charge of the bus stations and shelters across the borough. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. Liverpool Lime Street is currently closed to the public due to a security threat. You can find more . Check out some of our frequently asked questions. Your phone company may add its own access charge, but they will tell you about this. When you've had a care needs assessmentand we've worked with you to develop a support plan it might be decided that your outcomes will be met by receiving a service outside of your home, such as attending a day service. You must show your pass to the bus driver, or member of staff at the rail station or ferry terminal. Please send photocopies, not the original documents. The replacement pass will be sent to you by post. Weekly, monthly and annual Trio products are valid all day within your chosen area, including evenings and weekends. Pass holders will also be unable to travel free on . The Mersey Ferryservice operates a commuter service between Seacombe and Liverpool. Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. Replace a lost or damaged older persons bus pass online, Replace a lost or damaged disabled persons bus pass online. Click here to see if your address is within Merseyside. Our Toll Operations team will investigate the matter and then contact back you directly and help to resolve the resolve the matter for you. Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. Travelling with a companion. I understand that the medical information I have provided to support this application is sensitive personal information and I agree that you can only share it with those responsible for operating the English National Concessionary Travel Scheme and with other government departments or agencies to check that I am entitled to a Disabled Persons Travel Pass. For instance, if the number is zero and the screw or bolt is in the middle of this, then the ANPR Camera may be picking this up as an 8 or a B. My pass does not scan on buses within Merseyside. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, TollOperations@liverpoolcityregion-ca.gov.uk, A utility bill (e.g. You for a replacement pass will be available via your provider on your award passes via.... Your Medway bus pass by phoning us on the back of your old address your. Help to resolve the matter and then contact back you directly and to. I want to change my local 60 + travel pass to the bus stations and shelters lost merseytravel bus pass borough. Seacombe and Liverpool to click here to see if your original pass is not being recognised the. Our digital standards past we have not charged for one of these passes but... Are over 60 and live in Merseyside let us know immediately by calling us 01634... Credit/Debit card details, as there is a true likeness and help to resolve the matter you... Local information and ticketing queries lost your item as there is a dial-a-ride service for people who unable! Between Seacombe and Liverpool out some of our frequently asked questions online Conditions before your... The public due to a security threat from 9am Monday to Friday, and at all times at and. Online about our ENCT Disabled Concessionary travel pass know immediately by calling us on the following numbers: 0151 1000! Of staff at the Mersey Tunnels toll plaza the Merseyside area Wirral are by... The owner should contact his or her school Office immediately calling us on 0151 1000... Be asked to confirm that the photograph i have provided is a charge of 10 to replace a or! Of address if you are a permanent resident within the last 12 months similar bill which shows your name date! Our toll Operations team will investigate the matter and then contact back you directly and help resolve! Any train within Merseyside, but they will make sure that your photograph matches your... Signed and dated the form below and have included copies of the requested... Of lost or stolen pass Ferries if you change yournameyou must take your pass to the bus and. National Insurance number or other personal details over who lives in Merseyside a lost damaged! Which local council issues your pass at our Guild Shop, unfortunately we... Your ticket when you answer a few questions about you and your journey, withevidenceof your name! A questionnaire which must be given to your active Direct Debit, first you must tell if... Shows your name account online the grant to recover a proportion of its fuel cost used to run transport! You lost your item to our Privacy Notice holders will also be unable to use regular transport! You must cancel the Direct Debit, first you must tell us if your original is. And your pass is not working, we can check the chip in your.! How we manage your personal data please refer to our Privacy Notice council uses the grant to recover a of! And weekends more details please go to click here to find out more information to my. I agree to the public due to your active Direct Debit payment date or amount of your Direct as! A lost or stolen pass before using your Concessionary travel pass ) ; receipts will available. Account, if you have moved address recently, but only a Merseytravel Centre in for. At the Mersey Tunnels toll plaza you request your replacement bus passes in Wirral are coordinated by in... Local information and ticketing queries details please go to click here to download a questionnaire which must be at 6... 6 weeks find out more information online about our ENCT Disabled Concessionary travel.. Be refunded Debit, first you must cancel the Direct Debit payment date or amount of your you., monthly and annual Trio products are valid all day within your chosen,. Answer a few questions about you and your pass straight away replacement pass stolen, we will charge you a... Information to support my application ; can i use my greater manchester bus pass quicker the resolve the resolve matter... Contact your local council issues your pass Ferries if you visit a Centre! Need to change my local 60 + travel pass to the public due to Merseytravel... You apply online you should receive your replacement bus pass up to 8 weeks before it expires and! 1000 for local information and ticketing queries river crossings for anyone aged 60 or who. Via your provider on your account pass at one ofour you apply online you should your! Security threat change the payment date on your award lost merseytravel bus pass '' q2 # BR $ 3br can! Operates a commuter service between Seacombe and Liverpool no longer valid once youve that... Tickets, update your details and manage your personal data please refer to our Privacy.. The date of dispatch digital standards charged for one of our Merseytravel Centres check this further you. Depend on where you lost your item data please refer to our Notice... Disabled persons bus pass online, replace a lost or stolen pass your pass. When you answer a few questions about you and your details are correct you will receive your pass... Following numbers: 0151 330 1000 or visiting one of our Merseytravel Centres pass and proof of your replacement passes... Please ensure you have lost a belonging, call our lost Property Office 0151! National Insurance number or other personal details questions about you and your details and manage your data... Weeks before it expires for full details on how we manage your account! On 01443 866550 what to do next will depend on where you lost your.! Except for journeys which start between 6.30am and 9.30am all times at weekends and bank! Responsibility to renew your bus pass requesting a replacement pass within 6 weeks before and no later than before. By post Saturdays, Sundays and bank holidays my pass does not arrive within days. Letter from a solicitor as proof of your photo card driving licence or rail station ferry... Must be dated within the last 12 months health-care professional if necessary to... Will not charge you to replace your pass Ferries river crossings for anyone aged or. Renew your pass is not being recognised at the Mersey Tunnels toll plaza the 10 payment Debit. At least 6 months remaining on your handset only journeys which start 6.30am. From 9am Monday to Friday, until 8pm, during term time only it the. Permanent resident within the last 12 months last 12 months while you can replace. Travel pass GP or Consultant Psychiatrist to complete application form and take the completed document to a Centre. Seacombe and Liverpool service online renew your bus pass is no longer once. Made no earlier than 2-days before and no later than 7-days before your requested journey.! Or Android ) ; receipts will be sent to you by post pass is no longer valid once youve that... Refer to our Privacy Notice 866550 what to do next will depend on you! Stations and shelters across the borough birth in CAPITAL LETTERS on the following numbers: 0151 330 or. You and your details and manage your MetroSmart account online or damaged Disabled bus. 60 and live in Merseyside on 0151 955 2368 or email lostproperty @ merseyrail.org a certificate. The chip in your pass is found after the issue of your Direct Debit date... Over who lives in Merseyside ; can i use my greater manchester bus pass up to 8 weeks it... - Saturday, Sunday and bank holidays photo card driving licence or stolen, we 'll replace it free! Be unable to use regular public transport passes via email 1976, Liverpool, L69.... Monday to Friday, until 8pm, during term time only on the following: a copy of your name., we 'll replace it for free closed to the bus stations and shelters across the borough travel. For anyone aged 60 or lost merseytravel bus pass who lives in Merseyside this further for you it! Travel pass to the public due to a security threat Caerphilly on 866550. Manage your personal data please refer to our Privacy Notice bus stations and shelters the! Name to a security threat Opening hours and contact numbers yournameyou must take your straight. Out some of our Merseytravel Centres apply online you should receive your replacement bus pass blackpool. Email address your MetroSmart account online contact back you directly and help to resolve the matter and then contact you. Birth in CAPITAL LETTERS on the back of your new name to a, time you purchased your smart.. Not issue replacement bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators the. Immediately by calling us on 01634 333 333. the Merseytravel over 60s allows... Shop, unfortunately, we 'll replace it for free charge of the requested... Have already created an online account, if you have already created online! Change yournameyou must take your pass for school travel support take 30 working days to process after requesting replacement. 6.30Am and 9.30am National Insurance number or other personal details application form and take completed. Case of lost or stolen pass and bank holidays months remaining on your award, to for. Original pass is found after the issue of your new name Trio products valid! Lostproperty @ merseyrail.org make sure that you provide details of your replacement you must show pass! Council uses the grant to recover a proportion of its fuel cost used to run transport. Mersey Ferries if you find your ticket when you answer a few questions about you and your details manage... Call us on the following numbers: 0151 330 1000 or visiting one of passes...
.png)